Rogers WFH Inside Sales - Sales Experience Required

About Company:

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store , along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Brick Manager, General Sales, is responsible for leading and overseeing the sales operations within a designated retail location in Canada, ensuring the achievement of sales targets and the delivery of exceptional customer service. This role involves managing a diverse team of sales associates, fostering a positive and productive work environment that motivates employees to perform at their best. The manager will develop and implement strategic sales plans tailored to the local market, analyze sales data to identify opportunities for growth, and address challenges proactively. Additionally, the role requires close collaboration with corporate leadership to align store objectives with broader company goals while maintaining compliance with all operational policies and procedures. Ultimately, the Brick Manager will drive business success by balancing operational excellence with a customer-centric approach, ensuring the store remains competitive and profitable in a dynamic retail landscape.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 3 years of experience in retail sales management or a similar leadership role.
• Proven track record of meeting or exceeding sales targets in a retail environment.
• Strong knowledge of sales principles, customer service practices, and retail operations.
• Ability to work flexible hours, including weekends and holidays, as required.

Preferred Qualifications:

• Experience managing sales teams within the Canadian retail market.
• Familiarity with inventory management systems and point-of-sale (POS) technology.
• Certification in sales management or leadership development programs.
• Bilingual proficiency in English and French.
• Demonstrated success in implementing marketing campaigns and promotional strategies.

Responsibilities:

• Lead, coach, and develop the sales team to achieve and exceed sales targets and key performance indicators.
• Manage daily store operations including inventory control, merchandising, and visual presentation to optimize the customer experience.
• Analyze sales reports and market trends to identify opportunities for growth and implement corrective actions when necessary.
• Ensure compliance with company policies, health and safety regulations, and local laws.
• Build and maintain strong relationships with customers, suppliers, and internal stakeholders to support business objectives.
• Recruit, train, and evaluate staff performance, fostering a culture of continuous improvement and accountability.
• Coordinate promotional activities and marketing initiatives to drive traffic and increase sales.
• Handle customer inquiries and resolve escalated issues promptly and professionally.

Skills:

The Brick Manager utilizes strong leadership and interpersonal skills daily to motivate and guide the sales team toward achieving business goals. Analytical skills are essential for interpreting sales data and market trends to make informed decisions that enhance store performance. Effective communication skills enable the manager to interact with customers, staff, and corporate partners clearly and professionally. Organizational skills are critical for managing multiple operational tasks such as scheduling, inventory control, and compliance adherence efficiently. Additionally, problem-solving abilities are frequently applied to address customer concerns and operational challenges, ensuring a seamless and positive retail experience.