Customer Success Operations Team Lead
Aggreko
Drive customer success at Aggreko as a Team Lead, Service Operations in Toronto, ON, using project execution and client partnership skills. Lead service delivery while connecting customers with internal teams.This Team Lead role centers on seamless project execution, service excellence, and stronger customer relationships. You will align operational delivery with expectations, resolve challenges, and identify performance improvements. The work spans customer success, operations, project requirements, and service delivery.Key Responsibilities:
Build trusted customer relationships and lead service-related escalationsDefine project requirements and deliver solutions for evolving needsLead project planning, installation, execution, and successful outcomesCoordinate sales, operations, logistics, and technical teamsMonitor service quality, retention, and issue-resolution performanceRequirements:
Five or more years in customer success or service deliveryUnderstanding of operational processes and customer outcomesRelationship-building skills with customers and internal stakeholdersProblem-solving, communication, and influencing skillsProfessional English and French communication, verbally and in writingBring customer success, operational leadership, and bilingual communication skills to Aggreko’s Toronto service operations team.
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Build trusted customer relationships and lead service-related escalationsDefine project requirements and deliver solutions for evolving needsLead project planning, installation, execution, and successful outcomesCoordinate sales, operations, logistics, and technical teamsMonitor service quality, retention, and issue-resolution performanceRequirements:
Five or more years in customer success or service deliveryUnderstanding of operational processes and customer outcomesRelationship-building skills with customers and internal stakeholdersProblem-solving, communication, and influencing skillsProfessional English and French communication, verbally and in writingBring customer success, operational leadership, and bilingual communication skills to Aggreko’s Toronto service operations team.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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