Account Manager, Mid-Market (Canada)

About the roleWe’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.
What you will do
Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
Navigate a sales process by building relationships with multiple stakeholders through remote meetings
Negotiate and coordinate customer procurement and contract execution
Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
Take an entrepreneurial approach to the role
What you will need
3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented;
great follow-through onprojects/tasks big and small
High integrity;
enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email View email address on ca.hrm.tc
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.
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