Medical Secretary - General Surgery

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Are you an organised, proactive and compassionate individual looking to make a difference within the NHS? NHS Greater Glasgow and Clyde is seeking a dedicated

Medical Secretary to provide comprehensive secretarial and administrative support to Consultant medical staff and their teams. This rewarding role is central to supporting patient pathways, ensuring effective communication and helping deliver high-quality patient-centred care. As part of one of the UK's largest and most respected NHS organisations, you will join a supportive team environment where your contribution is valued and where there are excellent opportunities for personal and professional development. Working with NHSGGC means helping improve the lives of patients while building a meaningful and rewarding career.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Full-time, Permanent
• You will be based at The Queen Elizabeth University Hospital
• Working Monday to Friday

Key Responsibilities

• Provide comprehensive secretarial and administrative support to Consultants and clinical teams
• Manage diaries, appointments, admissions and follow-up arrangements to support efficient patient pathways
• Deal professionally with enquiries from patients, relatives, carers and healthcare professionals
• Prepare correspondence, clinic letters, medical reports and other documentation with a high degree of accuracy
• Manage waiting lists and clinic outcomes to support service performance and waiting time targets
• Liaise with multidisciplinary teams and external agencies to ensure patient information is accurate and up to date
• Support service improvement, cross-cover arrangements and the training and mentoring of administrative colleagues

Knowledge, training, qualifications and/or experience required to do the job:

• HNC or SVQ Level III in Secretarial Studies, Business Administration or equivalent experience
• Advanced keyboard skills with excellent accuracy and attention to detail
• Proficiency in Microsoft Office applications and a range of electronic systems
• Strong organisational skills with the ability to prioritise competing demands and work independently
• Excellent communication and interpersonal skills with the ability to deal sensitively with confidential information
• Ability to work effectively as part of a team whilst using initiative and sound judgement in a busy environment
• Knowledge of medical terminology and previous healthcare administration experience would be advantageous

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Ashleigh Gibson, Waiting List and Admin Manager on 0141 451 5982 or ***email_hidden***

Information for candidates

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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