Syspro Solutions Engineer - North America

Traild: Who are we?
Traildis a high-growth SaaS company redefining how finance teamsoperate, combining AI, automation, and payments infrastructure to power the future of B2B finance.Every year, businesses lose billions to fraud, errors, and mistakes.Traildexists to solve this at scale, helping finance teams move faster, stay in control, andoperatewith confidence.With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey.This is an opportunity to help shape the next category leader in finance automation,controland security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run.Traildis building the infrastructure behind modern finance,protectingand powering meaningful volumes of the world’s B2B transactions.Ifyou’reexcited by high growth, real ownership, and building something that matters,Traildis the place to do the most impactful work of your career.Hear howTraildcustomers speak about us here.The Role: Want to be a part of our exciting growth journey?
We’re looking for a talented, passionate, and motivated
Solution Engineer
to join our Solutions team. You’ll play a key role in leading ERP integration projects and providing exceptional ERP support to customers.You will collaborate closely with clients and internal teams to deploy, support, and enhance our AP automation solution, with a focus on ERP implementations.The ideal candidate will have:
Deep expertise in SysproA strong technical background with SaaS or ERP productsA customer-first mindset and outstanding communication skillsKey Responsibilities
Lead and support client implementations of Traild’s AP automation platform with SysproAssist the sales team to demonstrate how Traild can assist a prospect to streamline automate and protect their accounts payable.Configure, test, and troubleshoot technical integrations, ensuring seamless deployment and user adoption.Collaborate with customers to understand business requirements and provide tailored ERP/AP solutions.Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.Create and maintain clear documentation, technical notes, and knowledge base articles.Partner cross-functionally with Sales, Product, Success, and Technology teams to ensure customer success and solution excellence.Stay up to date with the evolving ERP platform and contribute to improving Traild’s integration capabilities.Who You Are:
3+ years of experience with Syspro (other ERP systems like Epicor or Sage Intacct are a plus, but Syspro is a MUST)Strong understanding of ERP systems, SaaS products, and financial processes, particularly Accounts Payable, which involves staying up-to-date with industry trends and best practices.Comfortable reading and understanding code, not a developer, but confident navigating integrations and data flows, which requires strong analytical skills.Proven ability to diagnose technical issues and collaborate cross-functionally to solve them, which involves strong problem-solving skills and effective communication.Confident, articulate, and professional when interacting with customers, which involves strong interpersonal skills.Curious, adaptable, and eager to grow within a fast-paced, global scale-up, which involves staying motivated and engaged in a dynamic work environment.Comfortable working remotely or in a hybrid team setup, which involves flexibility and adaptability.A strong collaborator with an attitude that embraces growth, hands-on execution, and continuous improvement, which involves a willingness to learn and adapt.Salary Range & Description
The base salary range for this position is:U.S. Candidates:
USD$90,000 - $140,000 / year base payCanadian Candidates:
CAD$90,000 - $140,000 / year base payCompensation is determined based on
experience, education, and geographic location. The final offer may vary within the stated range to reflect the candidate’s qualifications and market conditions in their area.The Perks of Working atTraild
Flexibility: we offer a range of remote, hybrid and flexible working options.Global team: we are growing across APAC, NA and EMEA and have team all across the world.We are growing at an exponentialrate,this is an opportunity to get involved with a truerocketshipwith all the excitement and opportunities that comes with itOur team genuinely loves working atTraild: our eNPS score is 68, where anything above 50 is considered world-class.Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extentpermittedby law in yourjurisdictionof employment.Please note thatTraildis an E-Verify employer.
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