Sales Manager (North America)

Example 1: CoachingYou’ll run the day-to-day people management:Weekly 1:1s and individual growth plansReviewing deals and call recordings, giving direct & specific feedbackTracking each rep’s attainment and stepping in early when someone is falling behindRunning performance improvement plans when needed - you’ll need to be comfortable with hard conversationsExample 2: Managing team performanceRunning pipeline reviewsEnforcing CRM hygiene, sales process & methodologyWeekly/monthly reporting on attainment, risks & what needs to changeHelping reps unblock key opportunities, including joining deal reviews and approving non-standard pricing or quotesEscalating compensation, tooling, enablement or resources issuesSupporting hiring via sourcing, interviewing, and assessing future team-membersTeam structureYou’ll report to me & today you’ll get 6 direct reports yourself in the Toronto areaYou’ll work closely with - Audrey & Steven, who are taking care of our AE Onboarding & Enablement + Sales Ops. They own the sales systems and the ramp curriculum. You’ll own making sure that the team actually performs to the highest degreeYou’ll also work with our marketing & success leads to ensure smooth experience across the entire customer journey for all our clientsThe tools you’ll useHubSpot → CRM and pipeline managementAvoma → call recording and reviewsNotion → internal knowledge baseSlack → internal communicationCalendly → schedulingCustom internal tools for quoting and reportingBenefits
Flexible working hoursUnlimited paid vacation timeFully remote workingPersonal developmentOwnershipComfortable building momentum in a remote environment - you’ll be managing a team that’s fully remote themselves. I am moving around a lot between Europe, North America & Asia, so I won’t be constantly looking over your shoulder & I need someone I can trust to hold high expectations for the teamYou have previously managed account executives (teams of 5-10+), not someone that’s doing it for the first timeProper coaching ability - you can diagnose why someone is struggling and change their behavior within a few conversationsStrong consultative sales skills to take over/assist in any live sales conversationsYou’ve run a full PIPs or handled hard performance conversations - not just given given feedbackB2B SAAS backgroundFamiliar with e-commerce & the creator economyStartup experienceYou’ve managed a sales team through a period of rapid growth & scale
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