General Manager

Additional Information

Job Number

26074306

Job Category

Property Leadership

Location

5875 Falls Avenue, Niagara Falls, ONT, Canada, L2G 3K7 VIEW ON MAP

Schedule

Full Time

Located Remotely? N

Position Type

Management

Additional Information: This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Company Description

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, Fallsview Indoor waterpark, and a super entertaining arcade makes our property locations unparalleled.

Job Summary

Reporting to the General Manager of the Hotel, the successful candidate will focus his/ her efforts on our 2 Fallsview Restaurants- the Fallsview Grand Buffet and the award –winning Massimo’s Italian Fallsview Restaurant. In this role, the successful candidate will oversee food and beverage Front of House restaurant /food and beverage operations by engaging a focused and highly motivated team to ensure that revenue, outstanding guest service and satisfaction, applicable Sheraton brand standards, and operating profitability which meet or exceed existing and competitive benchmarks.

Essential Functions

• Creates, champions and ensures outstanding and passionate standards of food and beverage product and service are provided to guests of Massimo’s Italian Fallsview Restaurant and the Fallsview Grand buffet according to Company and any related Brand standards.
• In co-operation with the Hotel’s Executive Chef, General Manager and Sales team- Develops, recommends, implements, and manages the division’s finalized annual budget and related group business sales plans- adjusted for seasonal business variability.
• Achieves and/ or exceeds budgeted revenues and expenses and maximizes profitability related to each restaurant through effective and efficient staff selection and hiring, scheduling , staff training, direction ( in both union and non-union work environments) and focused upselling of dining products and services to guests
• Contributes to the profitability and guest satisfaction perception of other hotel departments by maintaining outstanding levels of guest service satisfaction; seeks to continuously challenge and raise guest satisfaction levels in both food and beverage preparation and delivery
• Sets the primary example of all Food and Beverage staff with respect to outstanding attention to detail, passionate and responsive service to our guests; manages in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations.
• Develops short and long term financial and operational business plans for the food and beverage department to support the overall objectives of the hotel.

Job Qualifications

• Previous accomplished experience managing day to day Front of House operations - in a comparable 4 diamond resort or equivalent hotel environment, with volumes fluctuating by seasonality;
• Four or five years of progressive employment in a fine Dining Restaurant an asset;
• Previous experience in both union and non-union work environments, and ability to manage 2 different restaurant concepts at the same time ( A la carte and Buffet )
• Excellent communication skills to negotiate, convince, sell, and influence the Food Beverage staff as well as working along with, and in co-operation with other hotel and resort managerial personnel, hotel guests, and/or corporate clients.

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.

$70,000 - $85,000 CAD

This company is an equal opportunity employer.

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