Victim Services Caseworker

Regional District of Central Okanagan

Victim Services Caseworker

Do you have experience working with victims of crime or trauma, working knowledge of criminal justice systems and social services resources? If so, we want you on our Protective Services team as a Victim Services Caseworker!

As the successful candidate, you will respond to crisis, provide emotional support, practical assistance and information to victims and witnesses of crime and/or trauma. You will:

1. Provide information, practical assistance and emotional support to victims and witnesses of crime and trauma.  Work in partnership with Community-based Victim Services, basic needs community resources and emergency supports to assist clients.
2. Accept referrals from RCMP, general public and community colleagues with a quick response time for initial client contact.
3. Liaise with Criminal Justice partners including RCMP, Specialized Domestic Violence Unit, Coroner’s Office, Crown Counsel and Crime Prevention to assist and support victims of crime
4. Assist RCMP on serious crime, homicide files and regularly consult to ensure, for example, information disclosed to victims/family does not negatively impact investigation.
5. Maintain client confidentiality with the disclaimer of the requirement to report specific crime events to RCMP (child abuse, domestic violence and harm to self/others).
6. Be educated on the Criminal Justice System to offer clients involved access to court support (including providing information on court process, court orientation, court attendance, court outcomes, and explanation of no contact orders and the administration of the offender’s sentence). 
7. Conduct safety and suicide risk assessments for people impacted by abuse, trauma and loss as well as help guide safety planning. Offer Critical Incident debriefings to groups and individuals impacted by a traumatic event.
8. Assist clients with forms such as Victim Impact Statement, Crime Victim Assistance Program, supportive housing, income assistance and other relevant referrals.
9. Maintain accurate records and other administrative duties, including accessing information from RCMP, maintain Victim Services (VSIS) files, collect statistics for Ministry of Public Safety & Solicitor General and reports to RDCO.                                   
10. Promote Victim Services through active community involvement, including participation in community committees, focus groups, and educational events.  Develop and provide program brochures and other applicable materials to community and clients.
11. Create, present/educate community groups and general public on relevant subject matter and, participate in research initiatives when applicable.
12. On-call emergency availability for Police call-outs (providing stand-by services 24 hours, 7 days per week).
13. Continuing education and training to further develop knowledge-base in trauma response, grief/loss, etc.
14. Other duties as assigned.

We are looking for someone with a degree in a related field and minimum of 1 year experience working with victims of crime or trauma. You will have working knowledge of social services resources and issues including: grief support and trauma reactions, mental illness, abuse, suicide intervention etc. In addition, you will have strong interpersonal skills and the ability to respond to situations with tact and discretion. You will need to be able to meet and maintain RCMP Security Clearance and have a valid BC Driver’s Licence with record of safe driving. 

This is a part time, CUPE 338 position that works 28-hours per week. The schedule for this position is Tuesday to Friday, 8:00 am to 4:00 pm, with an additional paid, on-call rotation. Schedule flexibility may be required to meet operational demands.  This position pays $45.65.

The Regional District of Central Okanagan offers a variety of perks from dental, health and vision benefits, paid vacation, pension plan, training and development, opportunities for advancement, work-life balance, on-site parking, and the opportunity to contribute and make a change within the community.

View the full job description and apply at jobs by Thursday, October 8th, 2026 .

We thank all candidates for their interest - only applicants selected for interviews will be contacted.

About the Regional District of Central Okanagan

We acknowledge our presence on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx / Okanagan people who have resided here since time immemorial. The RDCO recognizes, honours, and respects the syilx/ Okanagan lands upon which we live, work, and play.

The Regional District of Central Okanagan is made up of a dedicated team of people who care about the community we serve. We offer a competitive compensation package that includes benefits, Municipal Pension Plan and professional development. We are located in one of the most desirable places to live in BC, in the heart of the Okanagan Valley. The appeal of Okanagan Lake and the natural beauty of the surroundings continue to draw people to the valley. Our lifestyle is second to none especially for those who live to enjoy the outdoors.