Senior Manager, Corporate Solutions - Human Resources, Legal Services, And Service Center Solutions

Position Title:
Senior Manager, Corporate Solutions - Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)Status of Employment:
Temporary Long-Term (Fixed Term)Position Language Requirement:
English, FrenchLanguage Skills:
English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - B - Intermediate)Work at CBC/Radio-Canada
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date:
2026-11-09 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology - not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.This is a 6-month renewable, full-time temporary position.What You'll Do
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in establishing and implementing their product evolution strategies. You will significantly influence your clients' business strategies from a technological perspective and will also be responsible for managing day-to-day relationships with these business partners.Your experience in project and personnel management, along with your leadership skills, will be leveraged to oversee a team of analysts, including the planning and coordination of the team's daily activities.Your diverse knowledge, sound judgment, and analytical skills will enable you to oversee decisions and activities related to product evolution. Solutions for Human Resources and Legal Services include, among others, Workday, ScheduAll, ScheduLink, Vasion, ATIPXpress, Livelink, and VelocityEHS. In addition to these products, you will also be responsible for maintaining and optimizing service center platforms such as ServiceNow and Vimbiz.You will also be required to manage relationships with stakeholders across various company departments and understand CBC/Radio-Canada's strategy to ensure that product evolution remains strategically aligned. You will be responsible for organizing and participating in the governance of applications within your product portfolio, which includes accountability for project delivery, maintenance, and service levels.Product Portfolio Management
Develop a product evolution strategy aligned with your clients' business domain vision. Manage client relations: prepare for and participate in governance committee meetings to determine business priorities regarding product evolution and the management of technology risks. Ensure that data security and integrity requirements are met. Track compliance with service level agreements by monitoring pre-established control measures. Assist in developing modern IT strategies/technologies to optimize business value delivery. Assist in negotiating long-term contractual agreements with service providers. Manage contracts and business relationships with external product / service providers. Develop procedures for communicating with the various technology components in order to optimize solution delivery.Strategic and Capacity Planning
Assess the client's overall business needs (including cost-benefit and feasibility analysis). Align technology needs for all business lines to help them achieve their objectives. Determine key strategies for improving the technology delivery model. Improve communication among all technology groups to promote an effective delivery model for the business community. Develop and maintain road maps and strategic plans under your responsibility to feed into annual financial planning and manage technology risk
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