Senior Fee Analyst

Job Description

Group Retirement Services (GRS) is the leading provider of defined contribution plans in Canada through a wide range of products and services. The GRS Fees and billing team is looking for a dynamic, skilled individual to join a fast‑paced, challenging environment. As a member of our Finance, Accounting and Control team, this Senior Fee Analyst will validate fees are properly set up in the system, agree to client agreements or add to the invoice tracker, and be involved in the billing process where invoices are prepared and reviewed for issuance to our clients. The role also supports the team with various manual processes, handles fee‑related enquiries, and fulfills ad‑hoc requests. Successful candidates will have excellent communication skills, strong mathematical and Excel abilities, exceptional attention to detail, organizational skills, proven time‑management skills, and the ability to work within a team environment.

What will you do?

• Review fee‑related documents and agreements to ensure fees in the administration and billing system are accurate for new clients, product adds, fee changes, or fund adds/sweeps.
• Ensure accurate and timely review of fee setups and updates on the administration and/or client billing systems.
• Maintain the client billing system to ensure client details are accurate and updates are made for fee changes.
• Assist with manual fee processes including fee collection uploads, expense recovery account calculations, accounting entries, and other manual processes as required.
• Prepare and maintain fee schedules to support amounts invoiced to clients.
• Prepare monthly, quarterly and annual invoices through the client billing system.
• Review invoices to ensure invoice details comply with scheduled fee collection procedures.
• Monitor and allocate work within the team inbox.
• Handle fee inquiries with high attention to detail and accuracy.
• Provide superior customer service to internal business partners on fee‑related enquiries and resolve issues.
• Maintain the integrity of the fee control environment, work through fee errors, complete investigations and assist with calculations for resolution.
• Maintain process documentation and working files for new and changing processes.
• Assist with ad‑hoc project related work impacting system updates.

What do you need to succeed?

• Be a strong team player who is willing to be accountable and responsible.
• Ability to organize, prioritize and delegate when required.
• Comfortable and a proficient user of Microsoft Excel.
• Strong oral and written communication skills.
• Well‑developed analytical and problem‑solving and troubleshooting skills.
• Strong attention to detail.

Preferred Assets

• Experience working in the Financial Services Industry.
• Experience with review of fee agreements or contracts with vendors.
• Experience with invoicing and billing.
• Experience with advanced MS Excel features such as VBA and Power Query/Power Pivot.

What’s in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• We’re committed to creating an inclusive and respectful environment so all employees have the chance to live up to their full potential.
• Recognized as a 2025 Best Workplace in Ontario by Great Place to Work® Canada.
• Recognized by Excellence Canada with the Canada Order of Excellence for Mental Health at Work® for prioritizing employee wellbeing and fostering a positive work culture.

Salary Range: 58,000 – 93,000

Job Category: Finance

Posting End Date: 30/07/2026

Diversity and inclusion have always been at the core of our values. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process may e‑mail a request to View email address on ca.talent.com.