RQ09181 - Solutions Designer - Senior
Rubicon Path
About the job RQ09181 - Solutions Designer - Senior
Provide senior level expertise in AWS cloud platform.
Provide design, build and support for cloud environments to create solutions for Contact center domain.
Develop and maintain system design models, technical documentation and specifications.
Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis.
Monitor and assess the performance of applications in a cloud environment to ensure solutions are available.
Providing recommendations for architecture and process improvements.
Provide expertise on Integration design and using APIs.
Designing, maintenance and management of tools for automation of different operational processes.
Evaluation of new technology alternatives and vendor products.
Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.
Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
Experience applying industry web, architectural and security standards and best practices.
Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access.
Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner.
Hands‑on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology.
Provide detailed documentation for system design, integration, configuration, development and implementation of related activities.
Develop and maintain system design models, technical documentation and specifications.
Produce integration plans, inputs into configuration and development project.
Skills Experience and Skill Set Requirements
Technical Skills 55 points10+ years of experience in software development and delivery track record in a range of technical roles.
Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools.
Knowledge of AWS cloud and AWS Connect ecosystem and integration.
Creation, management, and maintenance of AWS & related cloud-based production system.
Deployment and automation of packages for cloud-based system.
Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis.
Knowledge of the following Amazon Web Services (AWS) technologies: Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly.
Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration.
Knowledge of container-based virtualization technology like Docker.
Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
Experience with CI/CD pipelines for deploying applications on AWS.
Proven implementation of cloud security models, particularly identity, network, and encryption.
Knowledge of Gitlab or other DevOps tools and CI/CD integration.
Ensuring availability, performance, security, and scalability of AWS & related production systems.
Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.
Provision of critical system security by leveraging best practices and prolific cloud security solutions.
Core Skills and Experience - 25 points10+ years of experience with:
Developing and maintaining system design models, technical documentation and specifications.
Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools.
Knowledge of IVR and Workflow.
Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration.
Knowledge of container-based virtualization technology like Docker.
Integration experience in building and using APIs.
Experience applying industry web, architectural and security standards and best practices.
Providing recommendations for architecture and process improvements.
Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
Designing, maintenance and management of tools for automation of different operational processes.
Evaluation of new technology alternatives and vendor products.
Contact Center Domain Experience/Public Sector Experience - 10 points
5+ years of experience working with implementing Contact center solutions.
Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices.
Knowledge and experience with Contact center implementation in Public sector setting.
Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies.
Experience with large complex IT projects.
General Skills 10 points
Proven technical leadership skills with ability to identify areas for improvement, and recommend solutions.
Exceptional analytical, problem solving and decision-making skills.
Demonstrated strong interpersonal, verbal and written communication, and presentation skills.
Proven troubleshooting and critical thinking experience.
Must Haves
Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis.
Developing and maintaining system design models, technical documentation and specifications.
#J-18808-Ljbffr- ...RQ09123 - Solutions Designer - CRM - Senior About the job RQ09123 - Solutions Designer - CRM - Senior Description: Responsibilities Undertakes the design of hosting technology solutions based on the clients service specifications, standards, policies, best practices...SeniorLong term contractRemplacementTemporary work
- Step into a crucial role as a Senior Solutions Designer in downtown Toronto, embracing a hybrid work model. You'll focus on crafting hosting technology solutions grounded in client needs and standards. This senior position requires expertise in cloud-based technologies and...Senior
- ...valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Senior IT Solution Designer, you will be responsible for leading the functional design and development of application systems across all technologies...SeniorFull timeRemote work
- ...RQ09437 - Solutions Designer - CRM - Senior About the job RQ09437 - Solutions Designer - CRM - Senior NOTE Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and...SeniorFlexible hours3 days per week
- ...detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions? Do you have at least 7+ years of experience... ...for you! Our client is looking for a Senior Solutions Designer for a 11 month contract in...SeniorContract work
- ...RQ06594: FFS x1 Senior Solution Designer - CRM About the job RQ06594: FFS x1 Senior Solution Designer - CRM Responsibilities Undertakes the design of technology solutions based on the client’s service specifications, standards, policies, best practices and cost...SeniorLong term contractRemplacementTemporary work2 days per week3 days per week
- We are seeking a highly accomplished, security-minded Senior Solutions Designer - CRM to drive the frontend architecture, system integration, and deployment of a modern public-facing service management portal. In this role, you will take hands-on technical ownership of designing...SeniorContract workRemote work
- A technology solutions provider in Ontario, Canada is looking for a Senior Solutions Designer. This role involves designing hosting technology solutions and requires extensive experience with Oracle Siebel CRM and Adobe AEM technologies. Ideal candidates must possess strong...Senior
- We are seeking a highly accomplished and technical Senior Solutions Designer - CRM for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a leadership capacity within the architecture and integration streams, specializing in designing,...SeniorLong term contractContract workManual laborWork at officeRemote work3 days per week
- ...Responsibility: Position Summary: The successful candidate will be responsible for participating in all stages of the design process to create tailored workplace solutions. You will produce accurate renderings, detailed drawings and specifications, to support Teknion pursuits and...Full timeContract workInternship
- Position Summary We are seeking a highly skilled Senior Solutions Designer CRM to lead the design, implementation, and evolution of complex, large-scale enterprise customer relationship management applications. In this role, you will analyze business requirements and author...SeniorLong term contractRemplacementContract workTemporary workMonday to friday
- Do you have experience with solution design / multi-integration experience, system integration, API integration? Do you have hands on - development... ...be a great opportunity for you! Our client is looking for a Senior Solutions Designer - CRM for a 15 month contract in Toronto....SeniorContract work
- ...RQ10771 - Sr. Solutions Designer 1-year contract (248 business days) - possible extension ONSITE 5 days - Yonge St. Toronto Security Level: CRJMC Design, develop and enhance large scale software systems using RESTful & Micro Services based architecture...SeniorContract work
$96.9k - $136.8k per year
...37.5 Line of Business Technology Solutions Pay Details $96,900 - $136,800 CAD... ...policies and practices have been designed to allow colleagues to progress through... ...details for this role. We’re hiring a Senior Solution Designer / Solution Architect to drive end-to-end...SeniorLong term contractFull timeWork from home- ...Place to Work ®, five years in a row! We are seeking a Senior Mechanical Designer to define the architecture and technical direction of major... ...-functional collaboration to deliver scalable spacecraft solutions that enable Kepler's next generation of products. The successful...SeniorFull timeWork at officeRelocation package
- ...Job Responsibility: Senior Substation Designer Are you looking for a company that works on major engineering projects all over the world? Do... ...future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world...SeniorFull timeWorldwideFlexible hours
$73.13 - $76.62 per hour
Cella by Randstad Digital is currently seeking a talented Senior Product Designer to join the creative team of a leading financial institution in... ..., translate complex conceptual ideas into customer-centric solutions, and integrate feedback constructively. Problem Solving:...SeniorLong term contractContract workWork at office$105k - $115k per year
...as a skill on their LinkedIn profiles! We are looking for a Senior UX Designer who is ready to take ownership of complex design problemsthat... ...our cloud-based audit financial reporting and data analytics solutions used by accounting professionals in over 130 countries....SeniorPermanent employmentFull timeWork at officeRemote workFlexible hours3 days per week$90k - $125k per year
...the full-time Interlocking (IXL) System Designer in Toronto, ON we’re looking for? Your... ...activities, and ensure continuous improvement of solutions and documentation. You’ll specifically... ...-winning learning Progress towards senior engineering or leadership roles...SeniorLong term contractFull timeWorldwideFlexible hours- ...the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered... ...such as Geotab, Ottodata, Ericsson, Nokia, and BeWhere to design scalable solutions, ensure seamless integration, and support customer...SeniorFull timeWork at officeShift work3 days per week
- We are seeking a highly accomplished Senior UX Designer to architect and deliver human-centered digital solutions that are intuitive, accessible, and desirable. In this role, you will take technical and strategic ownership of the user experience lifecycle—bridging the gap between...SeniorLong term contractContract workInternship
- ...THE ROLE We Are Social is looking for a Senior Designer/Motion Designer/Editor to join our growing team! This role is responsible for being a strategic visual powerhouse and mentor within the team. You bridge the gap between high-level client strategy and flawless creative...SeniorLong term contractFull timeTemporary workSummer workInternshipSummer holidaySeasonal workWorldwideFlexible hoursShift work
$90k - $110k per year
...problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a... ...lifelong learners. About The Role We’re looking for a Senior UX/UI Designer who brings a blend of strong design execution, strategic...SeniorFull timeWork from homeFlexible hours- ...Mexico, to expand their perspectives and bring fresh inspiration back to the team. The Opportunity Thinkingbox is looking for a Senior Designer to join our growing team. We’re seeking a highly creative designer with a strong foundation in brand identity, visual systems,...SeniorFull timeWork at office
$125k - $180k per year
...rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners,... ...Discover more at . Job Description We are looking for a Senior Design Verification Engineer with proven experience in all aspects of...SeniorImmediate startFlexible hours- ...trade, and spend. Otherlife is MoonPay's creative studio. We design how brands meet the next era of the internet, working with companies... ...to Work two years running. About the Opportunity The Senior Designer is primarily responsible for leading branding projects at...Senior
- ...delivery phases in which user experience designers (task based I&IT consultants) produce deliverables... ...following Ontario Digital Service Design playbook which outlines the standard... ...Phase 1) Discovery : Before building a solution a project team needs to find out whether...SeniorLong term contractFull timeTemporary work
- ...as a skill on their LinkedIn profiles! We are looking for a Senior UX Designer who is ready to take ownership of complex design problems... ...our cloud-based audit, financial reporting, and data analytics solutions used by accounting professionals in over 130 countries. You...SeniorPermanent employmentFull timeWork at office3 days per week
- ...-tier Embedded Software Engineer . Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet of spacecraft. You'll be relied upon for input and decisions that will directly impact design and operation....SeniorFull timeWork at officeRelocation package
- ...engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada... ...primary focus is to offer transportation solutions, whether for passengers or goods:... ...Civil Design Lead; we are looking for a Senior Engineer for Road Design to join the team...SeniorContract workTemporary workInternship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to RQ09181 - Solutions Designer - Senior. Be the first to apply!
- solution sales manager Toronto, ON
- solution architect contract Toronto, ON
- senior solution architect Toronto, ON
- power platform solution architect Toronto, ON
- senior test manager Toronto, ON
- senior pattern maker Toronto, ON
- senior mobile android developer Toronto, ON
- senior technical specialist Toronto, ON
- senior project accountant Toronto, ON
- senior contract administrator Toronto, ON