Guest Experience Manager on Duty

Job Responsibility:

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).

In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.

Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE MANAGER ON DUTY POSITION

Impact Kitchen 's Guest Experience Manager on Duty position - or “ MOD ” for short - is a supervisory role in the Front of House (customer facing) department. The primary responsibility of every MOD is to ensure all aspects of service run smoothly and according to Impact Kitchen's standards of excellence. In the Front of House team the MOD is primarily responsible for overseeing and supporting the Server, Cashier, and Barista positions to deliver above and beyond customer service. All MOD 's are expected to role model Impact Kitchen's brand and values and support their Restaurant Management Team in generating excellent staff culture and ensuring high guest satisfaction.

ESSENTIAL DUTIES

• Able to execute all Front of House positions in order to support a smooth service
• Set a positive tone by leading the staff shift huddles while regularly communicating with the Restaurant Management team
• Manage guest relations and ensure the highest standards of food quality & food safety as set in place by Impact Kitchen food quality control
  • Resolve concerns or comments with timely follow-up and ensure proper communication and handover to Restaurant Management as needed.
• Ensure all opening and closing shift duties are completed according to Impact Kitchen protocol, contributing to daily reports, manager checklists, and manager log books as appropriate
• Oversee all Front of House operations throughout service
  • Address cleanliness issues, safety issues, repairs and maintenance as needed
  • Delegate checklist items and manage labour based on business volume
  • Facilitate meal breaks
  • Maintain regular communication & check in's with Front of House
• Support an inclusive and safe work environment
  • Resolve internal concerns, provide coaching, and escalate to the Restaurant Management team as needed
  • Understand & follow all WSIB and Incident Reporting procedures
• Lead by example & be an ambassador of the Impact Kitchen brand, standards, dress code, and operating practices

QUALIFICATIONS

• Minimum of 2 years restaurant experience preferred
• Excellent leadership skills
• Ability to communicate effectively and respectfully and lead others
• Strong understanding of food safety and public health practices
• Ability to execute and thrive in a fast-paced environment
• Exceptional time management and organizational skills with the ability to multitask
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• Ability to lift up to 50 LBS
• Work Permit required
• Preferred but not required: Food Handlers Certification
• Preferred but not required: 1 year supervisory experience

TEAM PERKS and COMPENSATION

• Tips shared equally between ALL restaurant employees
• 50% staff discount on Impact Kitchen brand purchases
• Opportunities for Internal Promotion
• Free team events
• $17.50/hour - $19.00/hour + tips

WHY WORK AT IMPACT?

• GROW WITH US - As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
• #TEAMIMPACT - Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together.
• HEALTH & WELLNESS - Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
• MAKE AN IMPACT - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.

Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries.

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