Parts Customer Service Representative

Job Responsibility: “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Parts Customer Service Representative, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software. Responsibilities:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and requesting escalations as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client's experience
• Develop knowledge and understanding of our software and the supporting infrastructure
• Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
• Achieving and exceeding KPI targets and other metrics defined by the department.
• Keeping abreast of software enhancements and new released, by attending apogees and reviewing release notes
• Commit to an ongoing professional development and cross-training as recommended by your Team Lead
• Achieve program certification within your primary group within 6 months and additional program certification(s) within 18 months
• Available to travel at least 1 week per month throughout the USA and Canada

Qualifications:

• High school diploma
• Must have Valid Driver's license
• Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Previous customer service, helpdesk or dealership experience will be considered an asset
• Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
• Strong decision making and analytical abilities
• Strong detail orientation
• Effective time management and organization skills
• Ability to work independently and within a team environment

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Competitive base salary ($45k/yr - $56k/yr.)
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.