Senior Manager, Credit & Collections

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be part of the team that drives the achievement of our strategic objectives. You’ll work collaboratively with a team of professionals, managing the performance and risk profile of Bell, balancing the needs of customers, investors and team members with long-term business success.

Summary

The Associate Director, Credit & Collections is a key member of Bell Media’s Finance leadership team and is responsible for the strategic direction, operational leadership, and overall performance of the Credit and Collections function across all Bell Media advertising assets. This role balances strong financial governance with relationship management and business partnership in a fast‑paced, highly visible environment. 

Reporting to the Finance Director, the Associate Director leads a team of approximately 17 employees across Toronto and Montreal and works closely with senior internal stakeholders and external partners to protect company assets while supporting business growth.

Key Responsibilities

• Ensuring the health of the credit portfolio; driving a reduction in receivables and ensuring that collection strategies are followed in order to achieve or exceed DSO and collection objectives
• Monitoring and management of key accounts and of collection portfolios
• Leading transformation initiatives across credit, collections, billing and payment processes; including automation, data alignment, payment platforms, and AI enabled solutions
• Analyzing, reporting and communicating key results and progress monthly; demonstrating initiative by identifying opportunities for improvement and innovative practices; meeting all SOX controls
• Executive-level communication & escalation management.  Preparing and delivering clear Director and VP level communications on credit risk, cash performance and emerging issues, proactively escalating material risks with well-considered recommendations
• Ensuring collaborative relationships with the sales team and practicing seamless support of their business development strategies  
• Developing relationships with senior decision-makers and with external partners while protecting and managing customer account objectives and the company assets
• Managing the credit and collection policy to ensure continued alignment with objectives
• Effectively leading, managing and mentoring the direct report team while also working closely with local site-based credit and collection staff; cultivating an open environment that encourages maximum teamwork 

Critical Qualifications

• With a background in both credit and collection management, the ideal candidate will have the following skillset:
• Leadership experience in a services based setting with 10+ years of increasing levels of responsibility in a business-to-business credit and collections environment with a good understanding of end-to-end processes  
• Solid finance and accounting skills in order to interpret financial data, manage and drive key performance indicators and targets
• Thrives under deadlines and high pressure situations while managing multiple competing priorities. 
• Demonstrates strategic and operational leadership skills combined with an attention to detail and excellent problem-solving and analytical skills
• Proficient with Microsoft Office applications
• Formal accounting designation and credit designation (CCP) preferred
• Bilingual candidate  preferred (English/French) 

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status:  Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/24/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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