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Hyperscale Customer Success Manager

Vantage Data Centers Canada Management, LP

Winnipeg, MB
Guide hyperscale customer success at Vantage by tracking readiness, service health, and outcomes across the customer lifecycle.This Strategic Account Manager supports assigned hyperscale and strategic customers from Vantage’s Québec, Canada campus. You coordinate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Your focus includes governance, Voice of Customer trends, SLA performance, operational issues, and success planning.Key Responsibilities:
Monitor customer health indicators, SLA performance, and operational issuesMaintain Voice of Customer trends and account health informationCoordinate customer onboarding, readiness, and RFS activitiesMaintain Executive Connect plans and engagement documentationPrepare executive-ready reporting and account summariesRequirements:
Five or more years in customer success, service delivery, or program managementExperience managing cross-functional initiatives without direct authorityStrong customer relationship management backgroundBachelor's degree or equivalent related experienceFluency in French and English requiredApply customer success expertise, health monitoring, and executive reporting to hyperscale accounts supported by Vantage.
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