Customer Success Manager

Ox Security
secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cyber security for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.
Responsibilities:What You’ll Be Doing
Lead onboarding for new customers, ensuring a smooth and successful implementation
Provide training and guidance to help customers integrate OX into their workflows
Build and maintain strong relationships with key stakeholders
Act as a trusted technical advisor, supporting customers throughout their lifecycle
Handle customer inquiries and resolve issues in a timely and effective manner
Collaborate with Product and Engineering to address complex challenges and improve the product
Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
Partner closely with Sales to ensure long-term customer success
Requirements:What We’re Looking For
Bachelor’s degree in Business, Computer Science, or a related field
3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
Experience in cybersecurity / application security - strong advantage
Ability to manage multiple customers and projects simultaneously
Strong technical aptitude and ability to understand complex environments
Excellent communication and relationship-building skills
Problem-solving mindset with a strategic approach
Comfortable working in a fast-paced, startup environment
Bonus Points For
Experience working with enterprise customers
Background in DevSecOps / SDLC / application security
Experience working cross-functionally with Product and Engineering
Passion for cybersecurity and working with technical products
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