Manager, Community Services

The Manager, Community Services leads WINS’Community Resource Hub programming, Connections, House to Home, and othercommunity supports. Reporting to the Director, Community Impact, the Managersupervises two Coordinators and supports the broader Community Services team toensure consistent, participant-centred services. This role combines teamleadership with program development, community partnerships, budget monitoring,evaluation, and continuous improvement. Working with the Director andCoordinators, the Manager translates departmental priorities into effectiveservices that respond to community needs.Duties and Responsibilities:Program Leadershipand DevelopmentLeadCommunity Services across WINS locations and work with the Director andCoordinators to set program priorities, service standards, and annual plans.Designand launch new programs, from community needs assessment and program planningthrough implementation and review.Useparticipant feedback and community needs to improve services, respond to gaps,and support consistent, safe, and inclusive delivery.Ensureprograms meet WINS policies, privacy and health and safety requirements, andfunder commitments.People and TeamLeadershipSuperviseand coach the Connections and Programming Coordinators, including performance,workload planning, staff development, and accountability.Maintaina regular presence at program sites and support Coordinators in resolvingcomplex participant, staffing, or service-delivery concerns.Leadrecruitment and selection for the Community Services team, working with theCoordinators and People & Culture to identify staffing needs, assesscandidates, and support effective hiring and onboarding.Program Evaluationand DataDevelopand lead program evaluations, including logic models, outcomes, indicators,surveys, and other data-collection tools.Setdata-quality and reporting expectations;
analyze results and participantfeedback to assess effectiveness and improve programs.Prepareclear outcome and impact reports for the Director, funders, and organizationalplanning.Partnerships and ResourcesBuildcommunity partnerships that strengthen referrals, access to services, andcoordinated support;
represent WINS at relevant community tables.Monitorbudgets, service demand, and resource needs;
recommend adjustments to supporteffective program delivery.Requirements:This role works across WINS program sites,community hubs, partner locations, and events. Flexibility to work occasional eveningsand weekends is required to support engagement activities.EducationBachelor'sdegree in social work, community development, human services, or a relatedfield;
equivalent education and relevant experience may be considered.ExperienceAtleast five years of relevant community or nonprofit program experience,including three years of direct people management.Demonstrated experience designing, leading,improving, or expanding community programs in response to participant andcommunity needs.Demonstratedexperience creating program evaluations and data-collection tools, analyzingfindings, and reporting outcomes.Experiencewith community partnerships, budget monitoring, and program delivery acrosslocations.Knowledge, Skills, and AbilitiesUnderstandingof poverty, social factors affecting women and families, and communityresources.Strongcommunication, coaching, planning, and decision-making skills.Knowledgeof trauma-informed, culturally responsive, and confidential service practices.Certifications and ConditionsSatisfactoryVulnerable Sector Check, as required by WINS policy, and legal eligibility towork in Canada.ValidClass 5 Driver's Licence and reliable transportation for travel within Calgaryand surrounding areas.Relevanttraining in evaluation, crisis de-escalation, Indigenous cultural safety, orrelated areas is an asset.Personal/Professional AttributesApproachable,collaborative, and adaptable;
demonstrates WINS’ values of integrity,diversity, sustainability, collaboration, and innovation.About Us
About UsJoin an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs, resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability andresilience;
WINS works every day to create opportunities for women to move from crisis to community.Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS. These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.At WINS, y our work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.Integrity:
Our actions match our words. We do what we say and say what we mean.
Diversity:
Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences. Sustainability:
We care for people and the planet. Our actions today impact our world tomorrow.
Collaboration:
We are better together. Working as a team, we strive for excellence in all we do.
Innovation:
We imagine the possibilities. We continuously strive toward greater impact.
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