Optometric Assistant | Dispensary Associate (Optical Sales)

Full-Time | On-Site | Waterdown, ON

Position Overview

At our clinic, we believe eye care is more than just a routine visit, it’s a personalized experience built on trust, relationships, and exceptional service. We are looking for a motivated and outgoing individual to join our team, starting as an Optometric Assistant (Pre-Test Technician) and transitioning into a Dispensary Associate role focused on optical sales.

This is a unique opportunity to learn the full patient journey—from clinical care to eyewear styling—within a busy, well-established practice. You’ll begin by building a strong foundation in pre-testing, patient flow, and our EMR system, with the goal of moving into a dispensing role where product knowledge, sales confidence, and patient experience are key.

What You’ll Do

• Support the optometrist with pre-testing, diagnostics, and patient preparation
• Guide patients through their visit, ensuring a smooth and welcoming experience
• Learn and navigate our EMR system and clinic workflows
• Transition into the dispensary to assist patients with frame selection and lens recommendations
• Educate patients on eyewear options, pricing, and insurance coverage
• Deliver a personalized, high-quality eyewear experience from selection to final fit
• Troubleshoot patient concerns and ensure satisfaction with purchases
• Collaborate with the clinical, administrative, and dispensary teams to maintain efficient patient flow
• Occasionally support pre-testing even after transitioning to dispensing

Who You Are

• Outgoing, confident, and naturally skilled at building rapport with patients
• Comfortable in a sales-driven environment and motivated by helping patients find the right solutions
• Have a strong sense of style and presentation
• Detail-oriented, organized, and able to multitask in a fast-paced setting
• A team player who is adaptable and eager to learn multiple areas of the clinic
• Comfortable handling and resolving challenging or unsatisfied patient situations

Qualifications

• Previous sales experience is preferred (optical experience is an asset)
• Strong communication and customer service skills
• Interest in healthcare and willingness to learn clinical processes
• Experience with eyewear, fashion, or retail is considered a strong asset

Compensation & Schedule

• Starting wage: $20–$21/hour, based on experience
• Opportunity for increase following successful completion of 3-month probation
• Full-time schedule:
• 4 weekdays (8:00 AM – 5:30 PM | Wednesday hours 10:00 AM – 7:00 PM)
• 1–2 Saturdays/month (8:30 AM – 12:30 PM)

Perks & Benefits

• Medical and dental benefits after probation
• Monthly performance bonus
• Snacks provided on late days (Wednesdays: 10:00 AM – 7:00 PM)
• Ongoing training and cross-functional development

About Us

We are a well-established clinic that has proudly served the Waterdown community for over 45 years. As a trusted local institution, we’ve built long-standing relationships with our patients, local businesses, and healthcare providers. We are committed to staying at the forefront of optometric technology while maintaining a warm, community-focused environment.