Showroom Manager

Job Responsibility: Pay range: $72,588 - $96,784 Incentive Plan: Annual Bonus Incentive Target %: 3% SHIFT: First

BSH Home Appliances LTD

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home.

Showroom Manager

Toronto, ON / Full-time (Fully On-site)(Fixed Term Contract - 3 to 6 months)

Pay rate $72,588 - $96,784

Your responsibilities

The Showroom Manager is responsible for increasing the awareness of BSH Brands, products, and services by leveraging the appliance showroom/studio as a sales resource. Oversees all facets of the showroom, including programming, marketing, trade and consumer services, contractor/vendor services and staffing.

This position also provides back up to the Product Trainer and District Sales Managers in the planning and execution of visits and events.

Leadership

• Oversees staffing and contract team members leading recruitment and training for assigned showroom location
• Coaches, develops and mentors staff through BSH performance tools
• Supervises team in optimizing facility use via scheduled appointments, trainings, events, culinary demos and meetings

Operations

• Interfaces with executive management for reporting on showroom KPI's and planning purposes
• Owns the planning, tracking and generation of showroom location budgetary reports
• Accountable for reporting of defined KPI's and scorecards on showroom traffic, leads programs and appointments
• Oversees the delivery of all showroom events and logistics, including in-showroom training programs, media and brand activations, corporate inquiries and annual conference hosting
• Monitors timely response to public inquiries and leads generated by the brand websites and additional touch points

Marketing

• Generates outreach initiatives to drive specifier, builder, dealer & consumer traffic to showroom per brand
• Liaisons with PR agencies to plan and execute brand events and advertising for the showroom
• Owns social media strategy and presence leveraging agency support in adherence with global guidelines
• Develops and oversees execution of all premium brand trade marketing programs and events executed through the showroom
• Maintains accuracy of showroom marketing assets including website and external communications
• Actively builds and maintains relationships with trade associations, designers, architects, builders and dealers while promoting BSH brands as first selection
• Attends trade events outside of showroom with local and regional trade organizations
• Actions as needed on consumer NPS data and feedback
• Educates designers, builders and consumers on BSH products and demonstrates the products design and functionality capabilities as needed

Programming

• Interfaces with sales leaders and marketing to create programming and value-added services to develop and convert sales leads
• Finalizes all showroom activities approving execution plans with ROI's aligned to BSH principles and business goals
• Directs the development of culinary programming and brand events targeting customer, dealer and specifier brand awareness and engagement
• Allocates resources to showroom activities reviewing ROI and alignment to business goals
• Identifies needed Salesforce updates and leverages tool for reporting
• Utilizes staff to oversee event logistics supporting training activities and showroom programs

Facilities Manager

• Ownership of asset management, inventory and reporting compliance
• Owns the relationships and communication with professional contractors supporting the showroom: chefs, event and delivery teams, product installers, cabinet makers, maintenance & repair people
• Ensures Health and Safety standards for location
• Sources and negotiates with vendors, acquiring quotes and bids as needed to makes selections and execute in accordance with BSH purchasing policies as needed
• Functions as an office manager as needed, overseeing and maintaining equipment and supplies as needed
• May delegate some of the above responsibilities to others and supervise execution
• Performs all other duties as assigned

Your Profile

• Bachelor's degree (Marketing or Business) - Required
• 5-7 Years of Experience (Marketing, Sales, or Luxury Retail experience) - Required
• 5-7 Years of Experience (Appliance Industry, Interior Design, Architecture, or Media Experience) - Required
• Bilingual in French and English (English only acceptable if not in Quebec)
• Excellent verbal, written communication and presentation skills
• Strong project management and organizational skills
• Self-motivated with the ability to motivate others
• Ability to multi task
• Analytical approach to resource management
• Capable of learning and technical product information
• Ability to use MS Office programs (Outlook, Word, Excel, PowerPoint) for administrative competency
• Ability to use Salesforce
• Travel Percentage - 10%

Further information

• Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
• BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.
• This position is eligible for the BSH Associate Referral Program (if applicable).
• Find a new home for your professional ambitions.