Senior Program Manager

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth

Skilled at turning complex data into clear narratives for senior leadership (preferred)Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when neededExceptional communication and influencing skills with internal and vendor executivesProven ability to drive vendor accountability through scorecards, governance, and structured interventionsIndustry background in fintech, technology, or high-growth customer operations (preferred)Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred)Track record of leading large, cross-functional programs with measurable business impact8+ years of expertise in vendor/BPO management, operations, or related fieldsKnowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred)