Sr. Software Engineer (HRSD)

Design and develop scalable HR solutions on the ServiceNow platform.

ServiceNow HRSD & Integrations Senior Engineer

HR Service Delivery & Enterprise Integrations

Role Type: Contract

Location: Hyderabad/NCR
Experience 7+ years ServiceNow

Priority Immediate / High Priority 

About the Role

We are seeking a Senior Software Engineer specializing in ServiceNow Human Resources Service Delivery (HRSD) to design, develop, integrate, and support scalable People Services solutions. The role will deliver secure employee experiences across HR case management, Employee Center, lifecycle events, knowledge, document handling, integrations, workflow automation, and AI-enabled self-service.

What You'll Do

HRSD Solution Engineering

• Design and configure HR Case and Knowledge Management, HR Services, Employee Center, Lifecycle Events, and employee journeys.
• Develop scoped-application components including Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer flows, and Integration Hub spokes.
• Implement HR service catalogs, assignment and routing models, case templates, SLAs, notifications, approvals, and document-generation workflows.

People Services Integrations & Data

• Integrate ServiceNow HRSD with HR platforms and enterprise systems using REST/SOAP APIs, MID Server, Integration Hub, and secure authentication patterns.
• Apply HR data-separation, COE security, roles, groups, ACLs, retention, privacy, and audit requirements.
• Support data migration, transform maps, reconciliation, testing, release management, and production stabilization.

AI-Enabled Employee Experience

• Apply Now Assist, Virtual Agent, AI Search, Predictive Intelligence, AI Agent Studio, Now Assist Skill Kit, and Build Agent to HRSD use cases.
• Improve employee self-service, knowledge discovery, case deflection, summarization, routing, agent productivity, and service consistency.
• Define measurable adoption, quality, risk, and value indicators for AI-enabled People Services.

Engineering Excellence

• Translate People Services requirements into technical designs, user stories, acceptance criteria, and maintainable solutions.
• Perform code reviews, automated testing, troubleshooting, performance tuning, upgrade validation, and technical-debt remediation.
• Create technical documentation and mentor engineers on HRSD patterns and ServiceNow best practices.

What You'll Bring

Technical Skills

• Deep hands-on expertise in ServiceNow HRSD, HR Case and Knowledge Management, HR Services, Employee Center, Lifecycle Events, and HR Agent Workspace.
• Strong JavaScript and Glide scripting skills with Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, scheduled jobs, and scoped applications.
• Experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server, import sets, transform maps, Service Catalog, and Automated Test Framework.
• Knowledge of HR data privacy, COE security, document management, platform upgrades, performance optimization, and release governance.

AI & Automation Skills

• Now Assist: configure and apply generative AI capabilities to relevant module workflows and user experiences.
• AI Agent Studio: design, configure, test, and govern task-oriented AI agents for enterprise use cases.
• Virtual Agent: build conversational experiences, topics, routing, and self-service journeys.
• Predictive Intelligence: apply classification, similarity, clustering, and routing models to improve service operations.
• Now Assist Skill Kit: extend and tailor Now Assist skills for business-specific scenarios and governed outcomes.
• AI Search: configure search sources, relevancy, content experiences, and actionable knowledge discovery.
• Build Agent: use agent-assisted development capabilities to accelerate governed ServiceNow solution delivery.

Certifications

• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Application Developer (CAD) preferred.
• ServiceNow Certified Implementation Specialist - HRSD preferred.
• Relevant ServiceNow Now Assist, Virtual Agent, or AI micro-certifications are advantageous.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 8-10 years of ServiceNow experience, including substantial hands-on HRSD design, development, integration, and support experience.
• Demonstrated experience delivering enterprise People Services or HR transformation solutions using Agile/Scrum methods.
• Experience partnering with HR, privacy, security, architecture, product, and operational stakeholders.

Behavioral & Team Skills

• Strong business acumen and ability to translate business requirements into secure, scalable ServiceNow solutions.
• Excellent analytical, troubleshooting, written, verbal, and stakeholder-management skills.
• Ability to work across product, engineering, business, security, and operations teams in a matrixed environment.
• Proactive ownership, delivery focus, and commitment to engineering quality, documentation, and continuous improvement.

Must-Know Areas

Area vs What We Expect

HRSD Architecture

Secure, scalable HRSD architecture covering COEs, HR services, Employee Center, journeys, cases, knowledge, and integrations.

Employee Experience

Self-service journeys that are accessible, intuitive, personalized, measurable, and aligned to People Services outcomes.

HR Security & Privacy

COE security, ACLs, data separation, least privilege, retention, auditability, and protection of sensitive HR information.

AI for People Services

Responsible use of Now Assist, AI agents, Virtual Agent, Predictive Intelligence, Skill Kit, AI Search, and Build Agent.

Integration Patterns

Selection and implementation of secure API, Integration Hub, MID Server, event, and batch integration patterns.

Engineering Quality

Coding standards, ATF, code review, documentation, upgrade readiness, monitoring, performance, and supportability.

Skills: ServiceNow, ITSM, Glide Script