user support technician
$36.6 per hourFull-time
E-NET SOLUTIONS INC.
Overview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
Experience an asset
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Climb and work aloft on poles, ladders or other support structures
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking software
- Networking security
- Internet
- Servers
- Desktop applications
- Security software
- Mail server software
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Vacancy posted 14 hours ago
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