ReBIRD Product Owner

Your Opportunity at ARC’TERYX

As the ReBIRD Product Owner, you will champion the Guest experience and own complex projects across ReBIRD services and programs. You will define business requirements, align stakeholders, and ensure solutions meet operational and Guest needs across all channels. Your work will translate business needs into scalable solutions that elevate the guest experience, improve front‑line efficiency, and support the global ReBIRD service promise. This role offers the opportunity to cross‑functionally collaborate, implement analytical solution design, and directly impact strategic decisions that shape ReBIRD on the global platform. You will partner directly with the Technical Product Manager to translate business/guest roadmaps into technical sprint execution.

This role is based in the North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team

Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned vertical channels, Retail and eCommerce.

Core Activities

• Oversee multiple projects or initiatives, ensuring alignment between business objectives and project goals and outcomes.
• Lead product discovery and align stakeholders for ReBIRD service capabilities.
• Translate business needs into clear requirements for technology partners.
• Drive initiatives to identify process improvements, gaps, or opportunities to improve efficiency.
• Collaborate with cross‑functional teams to ensure smooth delivery, adoption, and global‑to‑regional readiness.
• Coordinate roadmap communication and support workshops, process mapping and design sessions.
• Monitor platform performance and identify opportunities for guest‑experience and operational improvements.

Future Projects

• Support the ReBIRD Commercial team in strategic project planning, defining scope, and establishing realistic timelines.
• Advance platform scalability and operational readiness to seamlessly support expansion into new global markets.
• Strengthen system stability and platform reliability through continuous improvement and data‑driven optimization.
• Partner with regional enabling functions to deliver localized technology capabilities that precisely fit regional market nuances.

Qualifications

• Degree in Business, Technology, Computer Science, or equivalent applied experience.
• 5+ years of experience in product ownership or a related role in direct‑to‑consumer technology, or omnichannel operations, with POS, ERP, or circular economy/recommerce platforms.
• Ability to translate business needs into actionable product requirements, user stories, and acceptance criteria.
• Experience working in an Agile/Scrum development environment and managing a product backlog.
• Strong organizational and time‑management skills.
• Proficiency in visually expressing ideas through presentations or reports.
• Proficiency using project management tools such as Jira.
• Proactive in identifying the root cause of issues and developing solutions.
• Highly flexible and adaptable when faced with ambiguity.
• Ability to balance autonomy and collaboration.
• Inspiration for breakthrough thinking and continuous improvement.
• Commitment to seek the best (sometimes not the easiest) solutions and do what is right.
• Passion for work and for getting outside and living it.

Compensation

Salary range: CAD$94,000 – CAD$124,000. Individual pay is determined by skills, experience, and level of responsibility.

Benefits

• Health & wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care, and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing – RRSP matching and eligibility for the Arc’teryx Annual Incentive Plan and Employee Stock Purchase Program (ESPP) where applicable.
• Time & Flexibility – Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support – Parental leave top‑up and a nesting period for new parents.
• Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.