Branch Manager

Location: Edmonton, AB, Canada 
Job ID: 88402 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Branch Manager

Your main responsibilities

The Branch Manager is responsible for all aspects of the management of Schindler’s Branch office. In alignment with the company’s overall goals, the incumbent will manage the Branch to achieve high levels of customer satisfaction, improve employee motivation, growth of the business and improve profitability. He/She will guide the sales effort within the Branch, for modernization, and service sales, as well as manage field operations modernization and service activities, to ensure equipment is installed and services are delivered with maximum efficiency. Additionally, he/she will ensure all administrative requirements are properly executed.

Financial Management

• Working with the President and Vice President - Finance, and within the guidelines of the company, support the development of and administer an annual budget and business plan
• Manage Branch activities to ensure business plan goals are met or exceeded
• Manage all field activities for the most cost effective results
• Control Branch expenses optimizing the management of Branch purchases and stocks in accordance with Company policies

People Leadership

• Provide leadership and direction to Branch employees
• Manage direct reports through providing coaching, mentorship, guidance and constructive feedback to promote employee development
• Follow Schindler’s performance management process including conducting employee evaluations, setting objectives, and assessing results
• Create and execute training and development plans for all Branch employees
• Oversee local labor relations to maximize productivity and performance
• Effectively communicate necessary information to keep employees informed of Branch initiatives, achievement of targets, and to resolve Branch issues

Health and Safety

• Lead health and safety at a Branch level through driving a culture of safety in the field and ensuring health and safety policies and procedures are actively adhered to and applied to the business
• Ensure safety training and communications are delivered in accordance with company requirements
• Support the investigation and review of major occupational incidents, worker’s compensation claims and product liability claims to identify root cause(s) and implement corrective preventative actions
• Participate in health and safety related activities including Joint Health and Safety Committee meetings and safety audits

Sales Management and Customer Orientation

• Lead the Branch modernization and service sales effort, including supporting key sales negotiations and the development of sales proposals
• Identify and pursue major potential customers to drive and support strategic growth objectives
• Develop and maintain a strong relationship with key branch customers
• Represent Schindler in the business community

Quality and Process Management

• Provide leadership for quality initiatives to ensure compliance with business obligations and customer requirements
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety. Analyze root causes for deviations and set up corrective actions
• Manage service delivery in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Guide administration activities, to ensure process effectiveness and ISO compliance
• Assure full utilization of Schindler systems and tools including compliance with established Best Demonstrated Practices (BDP) in all areas
• Ensure all branch activities are conducted in full compliance with Schindler’s Code of Conduct

What you bring

• BA in Business or BSc Engineering
• 5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years in a supervisory or management position
• Proficient in MS Office
• Analytical: ability to think conceptually to have impact
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Ability to articulate vision and communicate strategy across all levels of the organization
• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Branch employees, support staff, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Strategy: Demonstrate the ability to take the role to that of a Strategic partner with the organization
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things.

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Bonus Incentive Program

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! 
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By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.