Account Coordinator

Account Coordinator Position: Account Coordinator Department: Client Success Management Reports to: Account Manager, Team Lead Employment Type: Full-Time Location: Toronto, ON

Role Overview

The Account Coordinator will support our account management team by handling day-to-day client communication, project coordination, timeline management, and administrative tasks. They'll serve as a key liaison between internal teams and clients while ensuring smooth project execution and exceptional client service delivery.

Key Responsibilities

Client Relationship Management

• Serve as primary point of contact for assigned client accounts on day-to-day matters
• Respond promptly to client inquiries, requests, and concerns via email, phone, and video calls
• Maintain regular communication with clients to provide project updates and status reports
• Schedule and coordinate client meetings, calls, and presentations
• Prepare meeting agendas, take detailed notes, and distribute action items
• Build and maintain strong professional relationships with client stakeholders

Project Coordination & Management

• Coordinate project timelines, deliverables, and milestones across multiple client accounts
• Track project progress and ensure deliverables are completed on time and within scope
• Collaborate with internal teams (creative, strategy, development, SEO, content) to ensure seamless project execution
• Monitor project budgets and flag any potential overruns or scope changes
• Create and maintain project documentation, including briefs, timelines, and status reports
• Facilitate communication between internal teams and clients to resolve issues quickly

Administrative Support

• Maintain accurate client files, contact databases, and project documentation
• Prepare client reports, presentations, and proposal materials
• Process client contracts, change orders, and invoicing documentation
• Coordinate approval processes for creative materials and campaign launches
• Manage client onboarding processes and documentation
• Support account managers with research, competitive analysis, and market insights

Quality Assurance & Process Improvement

• Review deliverables for accuracy and alignment with client requirements before submission
• Identify opportunities to streamline processes and improve client service efficiency
• Maintain agency standards for client communication and project management
• Contribute to the development of best practices and standard operating procedures

Core Competencies

• Exceptional organizational and time management abilities
• Strong attention to detail and accuracy in all work products
• Ability to manage multiple projects and competing priorities simultaneously
• Professional phone and email communication skills
• Problem-solving mindset with a proactive approach to challenges
• Team collaboration and interpersonal skills

Required Qualifications

Education & Experience

• Bachelor's degree in Marketing, Communications, Business Administration, or related field
• 1-3 years of experience in account coordination, project management, or client services
• Experience in digital marketing, advertising agency, or professional services environment preferred

Technical Skills

• Proficiency in project management tools (Monday.com, Asana, Trello, or similar)
• Advanced Microsoft Office Suite skills (Excel, PowerPoint, Word)
• Experience with CRM systems and client management platforms
• Basic understanding of digital marketing channels and terminology
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with digital marketing tools and platforms (Google Workspace, social media management tools)
• Previous agency or fast-paced environment experience
• Experience with budget tracking and resource management