Commis à la réception d'un hôtel

$17 per hour

Full-time

Halifax Tower Hotel /Comfort Hotel

Beechville, NS

Durée de l'emploi: Permanent
Langue de travail: Anglais
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans

Milieu de travail

Industrie de l'accueil
Hôtel, motel, centre de villégiature

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Résoudre les plaintes et les réclamations
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Suivre des mesures d'urgence et de sécurité
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Système informatisé de tenue de livre
Système de réservation informatisée (SRI)

Sûreté et sécurité

Vérification de casier judiciaire

Conditions de travail et capacités physiques

Souci du détail
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Flexibilité
Sens de l'organisation
Fiable
Débrouillardise

Options de conditions d'emploi

Soir

Options de conditions d'emploi

Quart de travail
Matin
Jour
Fin de semaine
Heures de travail: 35 à 40 heures par semaine

Apply

Vacancy posted 28 days ago

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