Payroll Tax Analyst
$54k - $96.4k per yearFull-time
Dayforce
Job Responsibility: Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada. About the opportunity The customer is at the center of everything we do! If you embrace this value and you like flexing between the strategic and tactical, this is the role for you. In collaboration with the rest of the organization, the Premium Tax Services team will work closely with our customers to maximize the value of Dayforce products and services. This role will have a strong focus on relationship management, commercial growth, customer retention and advocacy, and the broader payroll tax KPI's delivered to clients with medium to high levels of complexity. What you'll get to do
- Drive customer satisfaction by meeting with clients to create tax initiatives based on their specific business needs and aligning them with industry best practices in the payroll tax space. This can include training on Quarter-End/Year-End activities, tax notice prioritization, and/or assistance applying for agency registrations.
- Conduct health assessments of a client's tax profile, focusing on controllable problem areas or costs and implementing plans to assist with remediation. Be able to effectively drive practical solutions while solving problems.
- Conduct regular trainings that explain the roles & responsibilities between the client and Dayforce regarding tax filing and value-added services.
- Improve overall client experience by acting as a point of contact for customer escalations and improving the service experienced by the customers. Possess the knowledge and ability to de-escalate customer issues and concerns.
- Maintain an understanding of the Dayforce's products, value added services, support model, and internal stakeholders that are responsible for the end-to-end service delivery.
- Champion Dayforce's brand, products, people, and process to demonstrate value Skills and experience we value
- Bachelor's Degree plus 1-3 years related experience, or master's degree plus 3+ years related experience, or equivalent combination education and related experience.
- Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
- Excellent and effective communication and leadership skills with the ability to present to customers, impact, and influence results from multiple internal partners.
- Strong negotiation and consultative skills required
- A foundational understanding of tax filing processes
Vacancy posted 5 hours ago
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