user support technician

$37 - $38 per hour

Full-time

Geekplus Canada Limited

Thornhill, ON

Overview

Languages

English

Education

Bachelor's degree

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Additional information

Security and safety

Criminal record check

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Team player

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan

Financial benefits

Life insurance

Apply

Vacancy posted 1 day ago

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