Shop Manager/Internal Service Advisor

Welcome to Foss Group of Companies — Where Values Drive Everything We Do  

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.  

• Sweat the small stuff – Details matter, and we get them right.  

• Show up for each other – We succeed as a team.  

• Walk the talk – We lead by example.  

• Set the standard – We raise the bar.  

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: $75,000 - $95,000 per year

About The Current Open Role

Roy Foss Motors – Thornhill is seeking an experienced and professional Shop Manager/Internal Service Advisor to join our team. The ideal candidate has a minimum of 3-5 years’ experience in this role. This individual is passionate, has great attention to detail and has a positive and outgoing attitude. If this sounds like you, come join our team!

What We're Looking For

● Manage and distribute repair orders to the appropriate technician based on technician skill level, certification, workload, availability, and the type of repair required.

● Continuously monitor shop capacity and technician workload to maximize productivity and available shop hours.

● Prioritize work based on customer promise times, waiting customers, appointments, carryover work, internal work, and vehicle repair requirements.

● Monitor the progress of every repair order throughout the day and identify potential delays before they affect the customer promise time.

● Work closely with Service Advisors to communicate repair status, delays, additional work requirements, and revised completion times.

● Reassign or redistribute work when necessary to maintain shop efficiency and prevent bottlenecks.

● Ensure technicians have sufficient work available and minimize downtime between repair orders.

● Coordinate with the Parts Department to identify parts delays that may affect technician productivity or vehicle completion.

● Ensure approved additional work is dispatched promptly so vehicles can remain in production.

● Monitor vehicles awaiting diagnosis, parts, authorization, or additional information and ensure they are actively followed up on.

● Assist in managing carryover vehicles and ensure outstanding work is prioritized appropriately the following day.

● Maintain visibility of open repair orders and work with Advisors and Management to ensure completed repair orders are closed promptly.

● Support effective utilization of shop bays and available technician capacity.

● Identify workflow issues, technician capacity concerns, or recurring bottlenecks and escalate them to the Service Manager.

● Maintain clear and professional communication between the shop, Service Advisors, Parts Department, and Service Management.

What You'll Bring

• Valid G drivers license with a clean driver’s abstract
• Comfortable to drive small vehicles to larger pick up trucks.
• Previous experience in an automotive dealership

What We Offer:  

· Competitive compensation and benefits package.

· Employee team building and social events.

· Learning and development programs for all team members. 

· Growth potential within our organization. 

· Employee discount programs.

· Foss purchase and service program.

· Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to Voir email sur fossgroup.hr4.ca