Field Service Manager - Electrical Services

Overview

Field Service Manager – Electrical Services Group (ESG)

Location: Remote in Canada

Travel: Up to 50% to project sites

Employment Type: Full-time, Permanent

Industry: Electrical Testing/Field Services/Industrial & Commercial Power

About Shermco Industries

Shermco Industries is North America’s largest independent provider of electrical testing, engineering, maintenance, and repair services. With a strong commitment to safety, technical excellence, and customer service, Shermco supports clients across utility, industrial, renewable, and commercial sectors.

Our expertise spans power system commissioning, electrical testing, protection & control, and asset lifecycle management. Shermco Canada continues to expand its footprint by delivering reliable, high-quality solutions that support critical electrical infrastructure and evolving energy needs.

About The Role

We are seeking an experienced Field Service Manager for our Electrical Services Group to lead the coordination and execution of electrical testing, maintenance, and field service activities across British Columbia.

Reporting to the General Manager, Operations, this role is focused on efficient field execution, workforce coordination, and service delivery quality across a broad range of electrical services (excluding specialized protection & control work). The successful candidate is a strong operational leader with a background in field service execution and team supervision.

Responsibilities

Field Operations Execution

• Oversee daily delivery of acceptance testing, maintenance, troubleshooting, and inspection services
• Coordinate technician schedules, dispatch, and site assignments
• Ensure work is completed efficiently, safely, and in accordance with company standards
• Monitor field productivity, utilization, and job completion progress

Workforce Coordination

• Lead assigned teams of electrical technicians, testing personnel, and field leads
• Manage day-to-day staffing alignment to meet project and service demands
• Provide direction and support to field teams to maintain consistent execution quality
• Assist with onboarding and field readiness of new hires

Service Quality & Consistency

• Ensure consistency in testing procedures, documentation, and reporting quality
• Review job packages and field reports for completeness and compliance
• Reinforce standardized work practices across job sites
• Address field execution issues and implement corrective actions

Safety & Compliance

• Promote a strong safety culture aligned with WorkSafeBC regulations and company policies
• Ensure adherence to:
• Canadian Electrical Code (CEC)
• CSA standards
• Support toolbox talks, site safety checks, and incident response activities
• Ensure compliance with provincial employment standards as related to field staff

Customer Service & Field Support

• Support client interactions related to field service delivery
• Address service issues, jobsite concerns, and schedule changes
• Ensure customer expectations are met through reliable and professional service
• Coordinate with internal teams to ensure seamless job execution

Scheduling & Resource Planning

• Maintain short-term scheduling plans for field service work
• Track active work orders, backlog, and technician availability
• Identify scheduling conflicts or capacity gaps and escalate as needed
• Coordinate with internal stakeholders to align field resources with workload

Qualifications

Education & Experience

• Diploma or degree in Electrical Technology, Engineering, or related field (preferred)
• 8+ years of experience in electrical field services or industrial maintenance
• Experience supervising or coordinating field-based teams
• Background in electrical testing, commissioning, or maintenance services

Technical Knowledge

• Familiarity with:
• Electrical testing and maintenance practices
• Low, medium, and high-voltage systems
• Working knowledge of:
• CEC and CSA standards
• Field service workflows and jobsite operations

Skills

• Strong coordination, scheduling, and organizational skills
• Practical problem-solving in fast-paced field environments
• Effective team leadership and communication skills
• Execution-focused with attention to safety and quality

Other Requirements

• Ability to travel up to 50% within British Columbia
• Valid driver’s license
• Ability to meet site and safety compliance requirements

Equal Opportunity Employer

Shermco is an Equal Opportunity Employer. We encourage applications from all qualified individuals. Accommodations are available upon request throughout the selection process.

Pay Range

CAD $170,000.00 - CAD $180,000.00 /Yr.