HR Operations Expert - Policy Specialist

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: HR Operations Expert

Type: Contract

Compensation: $55–$80/hour

Location: Remote

Role Responsibilities

• Build long-horizon people-ops tasks with deterministic rubrics to grade agent performance against verifiable ground truth.
• Develop scenarios for employee inquiries with documented correct answers and benefits questions aligned with plan documents.
• Construct lifecycle events scenarios, including onboarding/offboarding checklists and leave decisions with FMLA/ADA determinations.
• Design HRIS work scenarios with data updates and benefits enrollment based on rule-based eligibility outcomes.
• Ensure scenarios are challenging and require long sessions of focus.

Qualifications

Must-Have

• 3+ years in HR operations or people operations.
• Expertise in HRIS (e.g., Workday , Rippling , BambooHR , Gusto , Justworks ), leave administration ( FMLA , ADA ), benefits administration, or FLSA classification.
• Comfortable with HR artifacts: policy responses, offer letters, change forms, leave decisions.
• Clear written communication; articulate reasoning step by step and encode into deterministic rubrics.

Preferred

• SHRM-CP / PHR certification.

Compensation & Legal

• Hourly contractor

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

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