Office Experience Coordinator - Summer Intern

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work:

The Office Experience Coordinator (Intern) will play a key role in supporting the day-to-day operations of EQB’s Vancouver regional head office during the summer term. This position ensures the office remains organized, welcoming, and functioning efficiently for all staff and visitors. The intern will also have the opportunity to work alongside the Single-Family Residential (SFR) team, gaining firsthand exposure to the fundamentals of mortgage underwriting in Canada’s alternative lending space. This role directly contributes to a positive employee experience, operational efficiency, and the smooth delivery of internal services. The Office Experience Coordinator (Intern) will play a key role in supporting the day-to-day operations of EQB’s Vancouver regional head office during the summer term. This position ensures the office remains organized, welcoming, and functioning efficiently for all staff and visitors. The intern will also have the opportunity to work alongside the Single-Family Residential (SFR) team, gaining firsthand exposure to the fundamentals of mortgage underwriting in Canada’s alternative lending space. This role directly contributes to a positive employee experience, operational efficiency, and the smooth delivery of internal services.

The Core Responsibilities of the Role:

• Assist in managing daily office facilities needs (e.g., supply restocking, meeting room setup, kitchen tidiness).
• Act as a point of contact for vendors, suppliers, and building services (e.g., maintenance, cleaning).
• Support coordination of in-office events and team activities.
• Monitor and ensure cleanliness, organization, and function of shared office spaces.
• Help execute small office improvement initiatives and internal communication postings.
• Provide administrative assistance as required by various internal team
• May participate in small office projects (e.g., space organization, event planning, process documentation).
• Shadow and assist the SFR team in file review basics, application processes, and learning EQB’s credit philosophy.
• Work closely with the Office Services team, the SFR Underwriting group, and IT/Facilities.
• Collaborate with employees across departments to ensure office needs and standards are maintained.

Let's Talk About You!

• Currently enrolled in a college or university program, ideally in Business Administration, Operations, or related field.
• Experience:
• No formal work experience required, but any prior administrative, customer service, or facilities support is an asset.
• Familiarity with Microsoft Windows and Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)
• Comfort working with technology and learning new internal systems.
• Soft Skills:
• Strong interpersonal and communication skills.
• Proactive, detail-oriented, and highly organized.
• Able to prioritize tasks, work independently, and take initiative.
• Reliable and professional in demeanor and follow-through.

How To Submit Your Application!

• You MUST be a student currently enrolled in school or going back to school
• You must submit your resume, cover letter and unofficial transcript to be considered for this role. 
• You MUST be located in Vancouver and willing to come into our office 5 days a week. Our office is located at: 1400 - 601 W Hastings - Vancouver 

What we offer [For full-time permanent roles]

Competitive discretionary bonus 

✨ Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days 

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON .

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!