Director, Client Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.ComWhat you’ll be doing
As the Director, Client Support in Business Banking, you’ll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you’ll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.Leadership & coaching - Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.Operational oversight - Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.Cross-functional collaboration - Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.Performance management - Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.Change management - Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.Compliance & risk management - Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.Who you are
You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations. You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.What CIBC Offers
competitive salaryincentive paybanking benefitsa benefits program*defined benefit pension plan*an employee share purchase plana vacation offeringwellbeing supportMomentMakers, our social, points-based recognition program*Subject to plan and program terms and conditionsWhat you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on ca.hrm.tc is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location: Toronto-81 Bay, 23rd FloorEmployment Type: RegularWeekly Hours: 37.5Skills: Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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