Remote Customer Service (Appointment Setter)

This gig is only open to applicants with at least 1 year of Customer Service experience and. The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. Role responsibilities are primarily phone-based and include, but are not limited to, the following: Receive and respond to inbound calls from customers who want to schedule service with their dealership. Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit. Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions. High school diploma (or equivalent) Ability to multi-task and navigate multiple computer applications simultaneously Ability to communicate clearly and concisely both verbally and in writing Customer service experience (inbound and/or outbound) of at least 1 year is required Must not have an existing contract with Neo Financial. Get paid $21.50 CAD/hr ¹ Set your own flexible schedule Monday to Saturday 9AM-9PM EST