Personal Banking Associate

Company: Alterna Savings & Credit Union Ltd. 

Location: 410 Progress Ave, Scarborough , ON 

Job Type: Full time

Target Salary Range: $43,000 - $53,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

Scope of Position:

The Personal Banking Officer is the lead role involved in outbound, banker-initiated contact of members using in branch renewal lists, branch and marketing lead lists. The focus of this role is to contact and meet with designated members in an effort to understand and meet their overall banking needs, consolidate share of wallet and refer to more senior bankers. Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.

Contributes to meeting team sales plan and related activities through effective assessment of member financial needs. Provides product and service solutions (of medium to high complexity in both credit and investment) through effective interviewing and probing, delivering financial advice designed to satisfy the member’s total financial needs. Recognizes and acts on referrals and sales opportunities and maintains relationships with business partners to optimize business opportunities and referrals.

Major Responsibilities

• Follows all sales and service processes


• Meet sales targets by delivering products and services that satisfy the members’ primary need.


• Probes to uncover additional needs to cross sell and up sell at every member interaction


• Provides education and advice to members on basic transactional banking and less complex investment and credit situations.


• Identify and refer high value or high potential members to appropriate staff.


• Through opportunity spotting maximizes growth and retention.


• Attends and actively partakes in branch meetings, huddles, sales initiatives and campaigns.


• Is available for all walk in traffic and other member initiated contact


• Acts to address on the spot referrals from MSR team.


• Meets voice mail/call handling guidelines. Respond to members within 4 hrs.


• Maintain a solid working knowledge and understanding of all products and services we offer and keep up to date with procedural changes including new accounts, investments, loans and mortgages.


• Be proficient in the use of sales and service tools to support member interactions


• Identify and set personal development plan and complete activities set in


• Actively participate in regular weekly goal setting meeting and coaching sessions.


• Compliant with anti money laundering guidelines and other compliance and regulatory guidelines.


• Perform other duties as assigned.

Educations / Certifications / Experience

• Post secondary education coupled with a minimum 2 years experience in a sales industry or equivalent experience


• Financial Services Industry experience an asset


• Proven sales experience


• Experience in providing credit solutions an asset

Knowledge / Skills

• Knowledge of investments, loans; basic knowledge of mortgages


• Working knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needs


• Sound knowledge of various computer applications such as Excel, Word etc


• Good problem-solving skills sufficient to identify, analyze and resolve basic member issues/problems


• Excellent interpersonal and communication skills

Competencies

• Member/Client Centricity-Sustains member relations


• Continuous Learning & Agility-Self assesses and monitors oneself to maintain personal effectiveness


• Teamwork-Contributes positively as a team member


• Achievement Orientation-Consistently meets work expectations


• Adaptability-Recognizes how change will affect work


• Decision Making & Problem Solving-Makes decisions based on guidelines


• Impact & Influence-Uses facts and available information to persuade


• Initiative-Addresses current issues


• Sales Process-Applies Alterna’s sales principles


• Professional/Technical Expertise-Demonstrates working knowledge as relates to the job’s role

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca , X , Facebook , Instagram , or LinkedIn .

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants