Principal Product Manager AI Solutions
Constant Contact
Elevate the AI customer experience as a Principal Product Manager at Constant Contact. Lead innovations that enhance trust and engagement in our flagship product tailored for small businesses. In this pivotal role at Constant Contact, you'll leverage over eight years of product management expertise to drive AI initiatives. Your responsibilities will include defining the AI customer journey and collaborating across teams to ensure customer-centric solutions. A solid understanding of AI technologies will be essential as you shape meaningful interactions and measurable value for users. Key Responsibilities:
- Direct the development of the AI customer journey
- Foster trust in AI through effective communication
- Identify key metrics to measure user engagement
- Coordinate efforts across product teams for faster delivery
- Establish best practices for AI design and user interaction
- 8+ years in product management, preferably in SaaS
- Robust knowledge of AI and machine learning principles
- Experience with customer engagement strategies
- Ability to translate complex customer needs into actionable insights
- Excellent stakeholder management and collaboration skills
Vacancy posted 4 hours ago
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