Manager, Operations Performance

Job SummaryThe Manager, Operations Performance, is accountable for owning and advancing SE Health’s operational performance and financial management reporting infrastructure. The Manager acts as the architect and facilitator of standardized performance and financial reporting, ensuring consistent KPI definitions, enterprise reporting cascades, disciplined performance review cadences, and C‑suite ready reporting products. Working in partnership with operations leaders, the Manager supports the annual budgeting cycle, variance analysis, root‑cause analysis and action planning to drive performance against measurable targets. By aligning operational and financial performance metrics to organizational priorities and strategic outcomes, the Manager enables leadership to move from reporting to insight and action.
Accountability
Operational Performance Management & KPI Governance:
Define, standardize, and govern enterprise and lines of business (LoB) level operational KPIs, ensuring clarity, comparability, and alignment to organizational goals.
Design and maintain KPI cascades across LoBs to support performance visibility at executive and operational levels.
Lead regular performance reviews, enabling leaders to identify trends, gaps, and improvement opportunities.
Monitor performance outcomes, identify root causes of variance, and support corrective action planning.
Financial Performance & Variance Management:
Partner with Finance and LoBs to support operational budgeting, financial performance monitoring, and variance analysis.
Enable consistent financial reporting frameworks that link operational drivers to financial outcomes.
Support leaders in understanding financial performance drivers, risks, and trade‑offs while maintaining financial discipline and transparency.
Standardized Business Reporting & Executive Readiness:
Design and maintain standardized business review frameworks, including templates, materials, and reporting cadences.
Produce executive‑ready, decision‑focused reporting materials that translate complex data into clear insights.
Ensure consistency in reporting language, definitions, and interpretation across the enterprise.
Data & Reporting Enablement:
Translate business performance needs into data and reporting requirements in partnership with Data Science and Business Intelligence teams.
Ensure reporting products deliver actionable insights, usability, and confidence in data quality.
Critically assess data assumptions, limitations, and quality to ensure appropriate interpretation and decision‑making.
Issue Escalation, Resolution & Governance
Define escalation paths, thresholds, and governance mechanisms for performance and financial risks.
Track critical issues to resolution, ensuring accountability across stakeholders without direct authority.
Support cross‑functional problem solving and alignment across Operations, Finance, and enabling functions.
Qualifications
Business Administration, Health Administration, Finance, Economics, or a related discipline, or equivalent experience. MBA preferred.
8–10 years of progressive experience in operational performance management, financial performance management, enterprise reporting, or closely related roles.
PMP, PgMP, or Prosci certification considered an asset.
Additional Skills / Core Capabilities
Strong expertise in operational and financial performance management, including KPI design, normalization, and target setting.
Proven ability to deliver clear, executive‑ready performance and financial reporting and insights.
Advanced data analysis, interpretation, and data quality assessment skills.
Demonstrated ability to influence senior leaders and drive alignment across cross‑functional, matrixed environments.
Strong communication skills and ability to adapt approaches to different audiences.
Strong partnership capability with Finance, Operations, and Data & BI teams.
Experience using Power BI or comparable enterprise reporting tools. Advanced skills in Microsoft Excel.
High degree of analytical rigor, clarity, and standardization discipline.
Location & Hybrid RoleThis is a hybrid role, mainly remote, and is based out of our Markham head office located at 90 Allstate Parkway. Travel to the office will be required as needed.
Benefits
Competitive Total Rewards – comprehensive benefits, pension, flexible pay options, car‑loan support, housing solutions and exclusive staff perks.
Flexibility & Belonging – thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
Purpose & Impact – join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
Growth that Meets Your Ambition – access tuition support, training and meaningful career pathways across a growing, future‑focused organization.
About UsSE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
AccessibilityIf you require accommodations due to illness or disability, please contact Talent Acquisition at
View email address on ca.hrm.tc .
AI and Compensation DetailsWe use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total compensation for this position is $87,000 – $108,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.
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