Tenant Support Worker

Date: Jun 23, 2026

Location: New Westminster, BC, CA

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Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit

Location

Russell Residence and Housing Centre

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties

Will participate in tenant intakes, and provide support services and assessments

Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication

Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis

Complete required paperwork and maintain statistical and evaluative data

Assist with volunteers and practicum students on site

Some external work is likely to occur; use of an automobile may, at times, be useful

Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted

Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Education, Training and Experience

Diploma in Community Social Service

Class 5 BC Drivers’ License (*Only if required)

OFA 1 First Aid Certificate

Food Safe Certificate (*Only if required)

Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.

A minimum of two (2) years sobriety if having alcohol and/or drug problems.

Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,

Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.

Ability to carry out the duties of the position

Ability to work independently and in cooperation with others

Ability to operate related equipment

Ability to communicate effectively both verbally and in writing

Ability to organize and prioritize work

Ability to observe and recognize changes in guests

Ability to establish and maintain rapport with guests

Home management skills

Ability to instruct

Suitability to work with disadvantaged and challenging adults in a diverse environment.

Ability to analyze and resolve problems

Conflict resolution and crisis intervention skills

Advocacy Skills

Closing Date

Applications will be accepted until 23 July, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.