Organizational Change Manager - Intermediate / Senior - Edmonton, AB - SD

Organizational Change Manager - Intermediate / Senior

Location: Edmonton, AB
Work Arrangement: Onsite
Duration: 12 Months
Pay Rate: CAD $60-$80/hr

Job Summary:

We are looking for an experienced Organizational Change Manager to support business transformation and technology implementation initiatives. The role focuses on change management, stakeholder engagement, communication, training, business readiness, and user adoption to ensure successful implementation of new systems, processes, and tools.

Key Responsibilities:

• Develop and implement organizational change management strategies and plans.

• Conduct stakeholder analysis, change impact assessments, and readiness assessments.

• Develop communication plans, presentations, newsletters, FAQs, user guides, and training materials.

• Coordinate training activities, workshops, stakeholder meetings, and knowledge transfer sessions.

• Identify and manage resistance to change, risks, issues, and mitigation plans.

• Support business readiness, system implementation, rollout, and post-implementation adoption.

• Track change progress, KPIs, adoption metrics, and readiness indicators.

• Collaborate with project managers, business teams, technical teams, and vendors.

• Develop and maintain change management tools, templates, and documentation.

• Support the adoption of approved AI-enabled tools to improve communication, training, reporting, and change activities.

Required Qualifications:

• Relevant degree or diploma in Business, Communications, IT, Organizational Development, or a related field.

• 7+ years of experience in organizational change management and technology-enabled business transformation.

• Experience developing and implementing change management strategies, communication plans, and training plans.

• Experience conducting stakeholder analysis, change impact assessments, and readiness assessments.

• Experience developing communication materials, presentations, training content, and user documentation.

• Experience managing resistance to change and supporting business adoption.

• Experience with ERP systems, enterprise applications, or large-scale software implementation projects.

• Strong communication, facilitation, stakeholder management, and problem-solving skills.

Preferred Qualifications:

• Experience working on government or public-sector transformation projects.

• Experience with government IT infrastructure, business processes, enterprise applications, or shared services.

• Prosci or other recognized Change Management certification.

• Experience with ERP platforms such as Oracle or SAP.

• Experience with Agile, Scrum, or hybrid project delivery methodologies.

• Experience with ServiceNow-based applications and workflow transformation.

• Familiarity with AI productivity tools such as Copilot, Gemini, or NotebookLM.

• Experience with digital adoption tools such as WalkMe.

• Proficiency in Microsoft Excel, PowerPoint, MS Project, and Visio.