Processing Center Advisor - Edmonton, AB - SD

Processing Center Advisor

Location: Edmonton, AB
Contract Duration: 7 Months
Pay Rate: CAD $20-$30/hr
Work Arrangement: Onsite

Job Summary:

Seeking a detail-oriented Processing Center Advisor to review applications, assess eligibility, respond to inquiries, and support program administration while maintaining accurate records and protecting confidential information.

Key Responsibilities:

• Review and process applications, renewals, and amendments.

• Verify supporting documents and assess eligibility against program guidelines.

• Respond to phone, email, and online inquiries.

• Troubleshoot application, payment, and system-related issues.

• Maintain accurate records and handle sensitive information securely.

• Manage multiple priorities in a fast-paced environment.

Required Qualifications:

• High School Diploma or GED.

• 3+ years of customer service or retail experience.

• 2+ years of experience researching documentation to resolve issues.

• 3+ years of experience troubleshooting, prioritizing tasks, and working independently and in teams.

• Strong communication, analytical, and problem-solving skills.

Nice to Have:

• Office administration education.

• Call center experience and familiarity with multiple computer systems.

• Experience with application processing, eligibility assessment, or benefits administration.