Store Manager West Edmonton Mall

Join us to build a more rewarding financial future for all Canadians

The Role

The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high‑performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales.

What you’ll be doing

• Oversee operational and sales performance, ensuring brand consistency and targets are met across assigned sites (up to two locations).
• Maintain a visible presence on the sales floor, setting the standard for client interaction that may include generating sales by actively selling company products and services alongside your team.
• Recruit strong sales‑focused individuals to join your team through active job boards and by leveraging your existing network.
• Train, coach, and develop sales associates to be high performers, driven to exceed sales targets and performance expectations.
• Serve as the Chief Culture Officer of your store(s), leading by example on what is expected of your team.
• Handle weekly scheduling for all sales associates across your assigned location(s).
• Generate sales revenue by actively selling company products and services and developing strong customer relationships.
• Manage more than one store location.

Who we are looking for

• 5‑10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients.
• A proven track record in cross‑selling clients on multiple products and services.
• Experience leading and developing a high‑performing sales team while managing turnover.
• Strong network of sales representatives who bring experience interacting with clientele of all ages.
• Ability to meet the physical requirements of the role, including standing and moving around the sales floor for extended periods of time.
• Flexibility and reliable transportation to travel between store locations as required.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive.