Parts Associate

Parts Counter Person Cochrane Toyota | Cochrane, Alberta About the Role Cochrane Toyota is seeking an experienced, motivated, customer-focused Parts Counter Person to join our growing Parts Department. We operate a busy, fast-paced Toyota dealership where teamwork, communication, and accountability are essential to our success. Our Parts Department plays a critical role in supporting our Service technicians, retail customers, and growing wholesale business. We're looking for someone who takes pride in getting the right parts to the right people at the right time, enjoys working in a team environment, and understands how a strong Parts Department contributes to the success of the entire dealership. What Sets Cochrane Toyota Apart? At Cochrane Toyota, we're committed to building a workplace where employees feel supported, challenged, and rewarded for their contributions. We believe in teamwork, continuous improvement, and creating opportunities for our people to grow. We hold ourselves to high standards, but we also recognize that our success comes from working together. What You'll Be Doing * Support our Service technicians by accurately identifying, sourcing, and supplying the parts required to complete repairs efficiently. * Assist retail and wholesale customers with parts inquiries, pricing, availability, and orders. * Proactively communicate parts availability, backorders, and delivery timelines with Service Advisors and technicians. * Prepare accurate parts estimates and assist with upcoming Service appointment parts requirements. * Process special orders, receive inventory, and ensure parts are properly organized and tracked. * Assist with shipping, receiving, stock replenishment, and inventory accuracy. * Identify opportunities to recommend and sell Toyota Genuine Parts and Accessories. * Maintain accurate transactions, documentation, and customer information within our dealership management system. * Build strong working relationships with our Service, Sales, and Used Vehicle Departments. * Take ownership of customer requests and follow through until they are resolved. What You'll Bring * 3+ years of automotive Parts Advisor or dealership parts counter experience preferred. * Toyota or Lexus parts experience would be a strong asset. * Experience with PBS DMS, Toyota parts catalogues, or similar automotive parts systems. * Strong automotive parts knowledge and the ability to accurately identify components. * Excellent communication, organization, and problem-solving skills. * A customer-first attitude and the ability to manage multiple priorities in a busy environment. * Strong attention to detail and a commitment to accuracy. * A positive attitude, dependable work ethic, and willingness to support your teammates. * A valid Alberta Class 5 driver's licence. * Ability to safely lift and handle parts weighing up to 50 lbs. What We'll Bring * Competitive compensation based on experience and qualifications. * Comprehensive health and dental benefits. * RRSP matching and Deferred Profit Sharing opportunities. * Paid vacation and time off. * Toyota training and ongoing professional development. * Opportunities for advancement within our dealership. * A supportive, team-oriented workplace that values accountability and continuous improvement. * The opportunity to represent one of the world's most respected automotive brands. Apply Today If you're an experienced automotive parts professional who takes pride in customer service, teamwork, and doing things right, we'd like to hear from you. Join the Cochrane Toyota team and help us continue building an exceptional Parts Department. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.