Customer Support Specialist (Canada) Gordian Remote, Canada
Gordian
- # Customer Support Specialist (Canada)Remote, CanadaJob ID: 10508Company: GordianBusiness Justification: Replacement**CUSTOMER SUPPORT SPECIALIST**Gordian is the leading provider of Building IntelligenceTM Solutions, delivering unrivaled insights, robust technology and comprehensive expertise that fuel customers’ success during every phase of the building lifecycle. Gordian created Job Order Contracting (JOC) and the industry standard RSMeans Data. We empower organizations to optimize capital investments, improve project performance and minimize long-term operating expenses.The right candidate is results-driven, organized, and self-motivated with a strong desire to help clients have the best experience when contacting us for support.**Job Purpose**Supports all internal and external users on Gordian’s in-house systems by providing clear answers to product and billing questions, asking the correct troubleshooting questions to quickly identify solutions for presented problems, or assisting directing users to the correct resource to address client’s needs. The target is the direct link between Gordian and its existing and potential customers; therefore, it is expected they will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. **Job Responsibilities:*** Provides support to customers via phone, email, chat, and online help channels* Provides answers to clients for basic, general questions about products and orders* Assists with billing and invoice issues, such as payments, refunds, order replacements and cancellations* Provides general how-to guidance and user information with company software products* Provides troubleshooting assistance of errors or issues with company software products; including identifying the issues, researching answers, and elevating to next level of support for resolution when required* Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs* Responds to customers in a timely and efficient manner within designated service level agreements* Assists in identifying areas of improvement for clients, and user training of supported software and programs* Assists in improving system performance by identifying problems and recommending changes* Requires good interpersonal and customer service skills* Must be able to work in a multi-task environment with limited supervision* Must be able to sit for extended periods of time* Must be able to work rotating shifts**Qualifications:*** Previous call center/customer support center experience preferred* Requires good written and oral communication skills* Problem Solving and Conflict Resolution* Ability to multi-task, prioritize, and manage time effectively* Proficient in Microsoft Office products, including Word, Excel and SharePoint* Ability to learn and provide support to software at a rapid pace* Experience with Salesforce and other software applicable to day-to-day tasks.**Enabling Competencies**• Customer Obsessed: Understand customer needs and proactively communicate with excellent verbal and written communication delivering solutions• Relationship Management: Ability and willingness to develop and utilize a range of productive relationships both inside and outside the team to further organization objectives• Critical Thinking: Understand problems and ask the right questions to distill / simplify complex scenarios• Innovation: Generate effective new approaches & solutions to enhance the customers’ experience and solve practical problems• Adaptability: Ability to effectively prioritize and proactively respond to customer needs• Process Improvement: Experience collecting, analyzing, and summarizing data for internal and external customers for driving continuous improvement through analytics• Drive for Results: Self-motivated to exceed objectives as defined on time* Growth Mindset: Understand the importance of persistence and determination to overcome obstacles, and adapt learning styles**Company Description**Gordian, a recognized leader in the field of construction procurement solutions with operations throughout the US, Canada, and the UK, is growing! We are seeking the right talent to help us in our mission of providing innovative products and services to organizations pursuing efficient and effective construction-procurement and information solutions.**Fortive Corporation Overview**Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.**About Gordian**Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on apply.j-vers.com.**Pay Range** The salary range for this position (in local currency) is 51,300.00 - 85,700.00
- J-18808-Ljbffr
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist (Canada) Gordian Remote, Canada in Toronto, ON vacancy
- ...Hi! I'm Donna , the Support Lead at Modash. I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of the things that... ...hiring a new Customer Support Specialist based in Canada to strengthen our coverage in North America and...Remote workFull timeWork from homeMonday to friday
$16.2 - $19.2 per hour
Assist customers in the Driver Assistance Program with delivery of safety services such... ...while providing exceptional customer service. - Supportive Environment: We’re here to help every... ...the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors...Remote workContract workFor contractorsWork from homeFlexible hoursNight shiftWeekend work$50k - $56k per year
...Perkopolis, part of PerkSpot, is searching for a Customer Support Specialist to join our team in Toronto, Canada! Together, Perkopolis and PerkSpot help employees across Canada and the U.S. make smarter spending decisions so they can do more of what they love. We believe...SuggestedFull timeSummer workWork at office3 days per week- ...About The Role The Support Specialist will focus on guiding LEAP clients (customers) on various use and installation-related questions. The ideal candidate will... ...ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the...SuggestedFull timeWork at officeWork from home
- ...Job Responsibility: Customer Enablement Specialist Who We Are Teranet is Canada's leader in the delivery and transformation of statutory registry services with extensive... ...customer inquiries for product and technical support Manage client onboarding processes, including...Remote workFull timeContract work
$45k per year
...800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services... ...—one person at a time. Current Opportunity: Customer Service Representative Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location...Remote workLong term contractFull timeWork at officeLocal areaWorldwideFlexible hours$40k - $44k per year
...AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance... ...million visits each month Role: Client Support Specialist Location: Etobicoke, ON (Hybrid) The role of the Customer Support Specialist is to provide customer-...- ...A Customer Support Advisor is a highly skilled, customer-focused professional responsible for delivering exceptional support to both program administrators (clients) and members. This role primarily supports program administrators (CSS function) while also contributing to Member...Permanent employmentFull time
- ...together Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses...Full time
$70k - $90k per year
...IT Support Specialist MacDonald Search Group has been asked by our client to find a first-class IT Support Specialist to join their... ...Information Technology, or a related field. ~ Exceptional customer service, analytical problem-solving, and communication skills...Full time- ...hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ Care at Alan You... ...timely, transparent, and empowering support to Alan members. You will: Develop... ...s products. Help members and business customers get the most value from their coverage....Full timeWork at officeImmediate startRelocationFlexible hours
- ...s products and services. Advanced CRM Support Specialist Locations: Toronto, ON | Hybrid Get To... ..., cloud-based solutions that allow our customers unprecedented levels of integration with... ...oral and written SS&C Technologies Canada Corp. fosters a positive, equitable and...Full timeCasual workInternshipLocal areaFlexible hours
$45k - $50k per year
..., AutoSync , Dealertrack Canada and CMS — help Canadians buy,... ...provide dedicated and specialized support to large and complex dealer... ...professional to help guide and resolve customer’s issues, requests or general... ...AUTOSYNC products. The VIP Specialist will work very closely with...Work at office- ...Job Description Summary The Benefits & Programs Specialist supporting Canada and the U.S. will oversee the implementation and management of GE... ...and standard work, the specialist will drive improvements in customer service levels and optimize delivery processes and services...Remote workFull timeRelocation package
- ...panel board, substation units for customers across North America. With our headquarters in Canada and a dedicated branch in the... ...for a part-time Customer Service Specialist to join our dynamic and growing... ...channel management skills, sales support expertise, and meticulous attention...Remote workPart timeWork at officeWork from home
$80.7k - $111k per year
...looking for a Human Factors Specialist. Your role Develop Human... ...processes and documentation. Support all aspects of Human Factors... ...the most valuable service to customers. Provide high quality... ...your career at AtkinsRéalis in Canada. Enjoy competitive compensation...Full timeInternshipFlexible hours$70 per hour
...Contract Compensation: $60–$70/hour Location: Remote Role Responsibilities Evaluate and utilize Windows 11... .... Collaborate with IT administrators and desktop support professionals to enhance system performance. Develop and manage...Remote jobContract workSummer work- ...responsible, and driven Freelance Event Specialist, Toronto, Canada to help us manage the logistics of an... ..., experiences, and events that support a great cause. Event Preparation: Join... ...problem-solve, and ensure high-quality customer experience Be the Visit.org representative...Hourly payContract workTemporary workFreelanceLocal areaRelocationFlexible hoursNight shift
$75k - $85k per year
...that's changing the game, XR is the place for you. Let’s shape the future together! The Opportunity The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This...Long term contractFull timeInternshipLocal areaWorldwide- ...and we’re looking to grow our support team with hard-working, tech-savvy... ...for high-value enterprise customers, diagnosing and resolving complex... ...bugs, escalate urgent customer pain points, and influence product... ...and written English Must be legally eligible to work in Canada...Full timeShift workWeekend work
- ...Location: Remote – Canada & USA Schedule: Flexible Hours | Part-Time or Full-Time Industry: Personal & Leadership Development Company... ...with people, building positive relationships, and providing a supportive experience through clear and effective communication. This...Remote workFull timePart timeFor contractorsFlexible hours
- ...Are you the newest Customer Success Specialist at Pagefreezer? What we do and why: No one can ignore the internet these days—and a lot of great... ...established sales tools, processes, and playbooks to support forecasting, team collaboration, and consistent execution....Remote jobFull timeContract workInternship
$24 per hour
...place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We... ...outdated ones, Quince is the place for you. The Role As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand....Work at officeLocal areaMonday to fridayShift work- ...About MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven... ...footprint across four continents, MMS maintains a 97 percent customer satisfaction rating. Our mission is to deliver high-quality service...Remote jobFull timeWorldwide
$160 per hour
..., and Jack Dorsey . Position: Customer Support / Success Professionals Type:... ...Compensation: $80–$160/hour Location: Remote Role Responsibilities Review... ...in the United States, Europe, UK or Canada Application Process (Takes 20–30...Remote jobContract workSummer work- ...truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning,... ...not only maintains an industry-leading customer satisfaction rating but also fosters a... ...nonclinical documents. This is a full-time, remote position. Roles and Responsibilities:...Remote jobFull time
- ..., and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting...Hourly payContract workLocal areaFlexible hours
$70 per hour
...$50–$70/hour Location: Remote Commitment: 30–40 hours/week... ...as a Level 3 / Tier 3 / Principal Support Engineer. Experience with end-customer enterprise networks (switches, APs... ...to work in the US or Canada without sponsorship. Compensation...Remote jobContract workSummer work- ...professionals to apply their expertise in a flexible online career - supported by structured training, mentorship, and professional development... ...seeking greater flexibility and professional autonomy? This remote opportunity is well-suited to individuals transitioning from...Remote workInternshipFlexible hoursShift work
- ...Leica Biosystems seeks a Technical Specialist to support immunohistochemistry and pathology imaging sales across Ontario. This field-based role combines technical expertise with customer engagement to drive revenue growth, manage equipment installations, and provide application...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist (Canada) Gordian Remote, Canada. Be the first to apply!
Related searches
- uber customer support representative Toronto, ON
- client onboarding specialist Toronto, ON
- technicien support informatique Toronto, ON
- conseiller expérience client Toronto, ON
- client advisor Toronto, ON
- conseiller clientèle Toronto, ON
- conseiller clientèle banque Toronto, ON
- customer service representative night shift Toronto, ON
- customer service advisor Toronto, ON
- agent expérience client Toronto, ON