TICKETING SYSTEM AND DATABASE COORDINATOR

Job Responsibility:

Introducing the National Arts Centre The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation. At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector. Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead . Equity, Diversity, Inclusion, Anti-Racism and Accessibility We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions. The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Job Number: J0824-0203 Job Title: TICKETING SYSTEM AND DATABASE COORDINATOR Employment Type: Full-Time continuing Job Category: Visitor Experience Open Positions: 1 Posting Date: August 9, 2024 Closing Date: September 9, 2024 Salary: $61,200.00 - $76,500.00/Year Language Requirement: Bilingual Working Hours: Full-Time continuing Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week) Job Reports To: Senior Coordinator, Ticketing System & Database

Key Activities

Under the direction of the Ticketing System and Database Senior Coordinator, the Ticketing System and Database Coordinator is responsible for the creation of NAC subscription packages, single events, festivals, galas, special events, promotions and discounts on the ticketing system including the online platform. The responsibilities of the Box Office Ticketing System and Database Coordinator include, but are not limited to, supervising the activities of the team of four Program Specialists and one Data Specialist, building one strong cohesive administrative team to manage the data, events, subscription packages, promotions and reporting. This position will serve as a technology point person in Box Office for Tessitura and our e-commerce platform and, as such, will work with members of the Digital Experience team to optimize the online customer experience. In their day-to-day work, the Ticketing System and Database Coordinator works closely with the Marketing, Digital Experience, Development and Programming teams and outside promoters. The incumbent helps to establish best practices in data management, quality assurance and reporting; coordinates the use of the database for the distribution of subscription and promotional material, statistical analysis, and telemarketing by the Marketing department. The position will help identify, develop, and facilitate in house standards, training and documentation for event and data management. The incumbent will help troubleshoot upgrades, oversee database infrastructure, and provide administrative support. They will help with the recommendation of process improvements across systems to optimize database resources, workflow and ensure quality work across the Box Office department. A regular function will be consulting with all departments to translate and execute sales methodology to optimize setup for business intelligence for actionable data capture and analysis.

Skill Requirements

Ability to communicate effectively in both official languages;

• Equivalent of basic college education or 5-8 years of related work experience;
• Advanced knowledge and understanding of performing arts environment, of subscription and

single ticket procedures related to the performing arts, with focus on Subscription, Box Office and Front of House procedures;

• Advanced level in Windows environment and its programs, especially Excel, Word and Outlook;
• Advanced understanding of the ticketing platform and database management experience;
• Outstanding interpersonal, communication and relationship-building skills;
• Excellent leadership skills, ability to motivate and be a team leader;
• Excellent planning and organisational skills;
• Ability to meet deadlines and to work under stress;
• Excellent initiative, decision making and problem solving.

• Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens. As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address. While we appreciate all applications, only those selected for an interview will be contacted by us.

Important Notice

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request. The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.