ServiceNow Technical Advisor

Role: ServiceNow Technical Advisor

Contract work: 37.7 hours (Overtime may be required)

Location: Remote

Terme: Start Aug 24th, Term: 1.5 years

Security Clearance : Reliability

Language: English

Scope:

The Consultant will be responsible for providing the following Services to the Bank:

Under the direction of the Assistant Director of Service Management Platform:

Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap

Participate in business process redesign workshops

Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements

Establish a technical project plan with key milestones and provide status updates

Create ServiceNow epics and stories

Document key technical decisions, issues, and enhancements through the entire development lifecycle

Assist the project team in resolving technical issues

Report on development work progress

Collaborate with the support team to ensure transition from development to operation

Provide technical guidance and expertise to various stakeholders throughout the project lifecycle

Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project

Perform ServiceNow SAM Pro feasibility assessments and develop roadmap

Facilitate and participate in business process redesign workshops

Facilitate and contribute on the prioritization of functional

Qualifications & Skills

The Consultant should have the following qualifications and skills:

University degree or college diploma in business administration, statistics, or a related field

A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations

A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects

Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module

Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements

Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)

Additional Qualifications

Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure

Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks

Demonstrated experience working and leading discussions with a broad set of stakeholders