Customer Support and Operations Coordinator

Job Responsibility:

Overview We are seeking a highly organized, motivated, and independent individual to join our team as a Customer Support and Operations Coordinator . This role is essential for ensuring the smooth and efficient execution of daily operations, encompassing warehouse management (including inventory control, purchasing, and logistics), and customer support. The successful candidate will be a detail-oriented, proactive problem-solver capable of working independently and collaboratively within a fast-paced environment. This is a non-management role with no direct reports.

Responsibilities

• Execute warehouse operations, including receiving, storing, and shipping goods, ensuring efficient inventory control, accurate stock levels.
• Maintain and build strong relationships with vendors and suppliers.
• Manage the procurement process, including placing orders and tracking deliveries.
• Coordinate drop-shipping orders, ensuring suppliers ship directly to end customers according to our requirements.
• Conduct monthly inventory counts and perform reconciliation processes.
• Assist customers with product information, troubleshooting, and resolving issues effectively.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery and address any escalated concerns.
• Create quotation for existing clients.
• Manage and track company assets and equipment.
• Assist with the staff onboarding and offboarding process.
• Address issues and implement effective solutions.
• Perform other duties as assigned by the supervisor.

Qualifications

• 2+ years of proven experience in a similar role, preferably in a small to medium-sized business.
• Demonstrated ability to work independently and manage multiple tasks effectively.
• Strong organizational, time-management, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong data entry skills with attention to detail.
• Excellent customer service skills with a focus on building rapport and trust with clients.
• Experience with inventory management software and CRM system is a strong asset.
• Ability to take initiative and proactively identify and address operational challenges.

Reporting

This role reports to the Operations Director and does not have direct reports.

What We Offer

• 15 vacation days in the first year
• Paid sick leave
• Comprehensive benefits package
• Flexible hybrid work model

About Jubo

Jubo Health Technologies is a top SaaS provider for senior care in North America and the Asia Pacific. Jubo's product offerings aim to enhance staff workflow and improve care for seniors. Notably, Jubo's VitalLink, a cloud-based monitoring solution, simplifies vital sign measurement and documentation, ensuring data accuracy and saving caregivers time while enhancing care quality.

Job Type: Full-time

Pay: $50,000.00-$58,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Paid time off
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Application question(s):

• Are you able to perform light duty lifting for product shipments?

Language:

• Fluent English (required)

Location:

• Calgary, AB T2G 3A7 (required)

Work Location: Hybrid remote in Calgary, AB T2G 3A7

Application deadline: 2025-05-30Expected start date: 2025-06-02