Customer Service Rep. JetSet Valet
$26 per hourClasset
Concord Parking is Hiring a Customer Service Representative / Valet!
Location: Richmond, British Columbia
Employment Type: Full-Time
Work Environment: On-Site
Pay Rate: CA$26/hour
Schedule: 8-hour shifts within a 24/7 operation
Overview
Concord Parking is seeking a professional and customer-focused Customer Service Representative / Valet to join our team in Richmond, BC. This hybrid role combines front-line customer service with valet and operational responsibilities to ensure a seamless experience for every guest.
As the face of our operation, you will assist customers with check-ins and kiosks, safely manage vehicle movements, maintain accurate records, and help keep daily site operations running efficiently. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in professionalism, and thrives in both customer-facing and hands-on responsibilities.
Responsibilities
Guest Relations
- Serve as the primary point of contact for in-person, phone, and online customer inquiries
- Assist customers with booking check-ins/check-outs and kiosk navigation
- Resolve customer concerns with professionalism and clear communication
- Deliver a welcoming and organized customer experience
Valet & Logistics
- Safely operate customer vehicles, including manual transmission vehicles
- Conduct visual vehicle inspections and document fuel levels and odometer readings
- Handle customer keys responsibly and maintain accurate vehicle tracking
- Support efficient traffic flow and vehicle organization onsite
Site Operations
- Maintain a clean, professional, and functional reception area
- Monitor and report maintenance or operational issues
- Complete administrative tasks including reports, emails, and operational documentation
- Support daily operational workflows and communication across the site
Safety & Compliance
- Follow all workplace safety procedures and company protocols
- Maintain consistent radio communication during shifts
- Wear the required uniform and safety equipment
- Immediately report incidents, damages, or operational concerns
Requirements
Must Have
- Minimum 2 years of full-time customer service or sales experience
- Valid Class 5 Driver’s License held for at least 2 years
- Ability to safely drive manual transmission vehicles
- Clean driving abstract with no more than 2 minor infractions within the past 2 years
- Proficiency with Microsoft Office, especially Excel
- Comfortable using tablets and handheld devices
- Full professional fluency in written and spoken English
- Availability to work 8-hour shifts in a 24/7 operation
Nice to Have
- Previous valet, hospitality, or high-volume customer service experience
- Strong problem-solving and troubleshooting abilities
- Proactive approach toward safety and operational improvements
- Experience working in fast-paced environments
Benefits
- Competitive hourly compensation
- Stable full-time opportunity
- Professional and supportive team environment
- Career growth opportunities within operations and customer service
- Dynamic and active work environment
- Ongoing training and operational support
Vacancy posted 22 days ago
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