Unit Clerk II (Emergency Department)

Job Responsibility:

Overview

As part of the multi-disciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the Emergency Department and acts as a liaison to staff, patients, their families and the public; the incumbent is professional, courteous and displays the values of the organization during all interactions while working collaboratively with the clinic and interdisciplinary staff.

Education

• Minimum Grade 12 or equivalent educational preparation.
• Training related to office administration/office coordination.
• Knowledge of medical terminology required.

Qualifications

• Demonstrated ability to work independently and as part of an interdisciplinary team in an extremely diverse, fast paced environment.
• Proven innovation in problem solving skills and critical thinking.
• Demonstrated interpersonal and conflict resolution skills.
• Professional telephone etiquette is mandatory.
• Expert in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel.
• Excellent written and verbal communication skills required.
• Excellent computer and keyboarding skills.
• Demonstrated embodiment of MGH core service standards and values as demonstrated through tact, diplomacy and discretion in matters that relate to patients, staff and hospital affairs.
• Demonstrated ability to understand and follow written and verbal instructions.
• Demonstrated ability to be receptive to instructions/direction.
• Able to work independently as well as work in a team environment.
• Excellent organization skills required.
• Experience coordinating patient bookings appointments required.
• Chart and file management.
• Demonstrated ability to work closely with patients, to provide patient focused care.
• Excellent work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.