Senior Business Analyst

About eHealth and our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the Role

The Senior Business Analyst plays a critical role in transforming business needs into practical technology solutions that support health care delivery across Saskatchewan. Acting as the bridge between business stakeholders and technical teams, you will lead business analysis activities, drive process improvements, and help deliver solutions that align with organizational priorities and enterprise architecture standards.

This role is ideal for a strategic thinker who enjoys solving complex problems, leading change initiatives, and working collaboratively with diverse stakeholder groups to achieve impactful results.

What You’ll Do

Reporting to the Manager, Referral Services Operations, you will:
• Lead business analysis activities for projects and operational initiatives, from concept through implementation.
• Facilitate stakeholder engagement sessions to gather, analyze and document business requirements.
• Conduct business process reviews, feasibility studies and business case development to identify opportunities for improvement.
• Collaborate with technical teams to ensure solutions align with business objectives, operational needs and enterprise architecture standards.
• Evaluate emerging technologies, industry trends and leading practices to support continuous improvement and innovation.
• Develop and maintain requirements documentation, process models, test plans and other project artifacts.
• Support organizational change initiatives by building consensus, managing stakeholder expectations and promoting successful adoption of new solutions.

What You’ll Bring to the Team

• A bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.
• Minimum 5 years of experience as a Business Analyst or in a similar role within an integrated support environment.
• Experience with requirements gathering, process mapping, and solution design techniques.
• Proven documentation, interpersonal, and facilitation skills, with the ability to translate complex ideas into actionable strategies as well as lead, develop, and manage effective relationships with stakeholders.
• Excellent written and verbal communication skills to present ideas and recommendations to clinical and IT professionals.
• Knowledge of IT Service Management and Change Management concepts.
• Experience working with software testing methodologies.
• IIBA CBAP certification or project management certification would be considered assets.

Competencies

Communication: Ability to communicate complex business and technical information clearly and effectively to diverse stakeholder groups through written documentation, presentations, facilitation sessions, and verbal communication.
Leadership: Ability to lead business analysis activities, facilitate consensus among stakeholders, influence positive change, and support successful project and organizational outcomes.
Problem Solving: Ability to analyze complex business challenges, identify root causes, evaluate options, and develop practical solutions that align with business objectives and organizational priorities.
Interpersonal: Ability to build and maintain strong, collaborative relationships with clients, stakeholders, project teams, and leadership to support successful solution delivery.
Teamwork/Independence: Ability to work independently with minimal supervision while contributing effectively within cross-functional teams and managing multiple priorities in a dynamic environment.
Organizational: Ability to plan, coordinate, and prioritize competing activities, manage stakeholder expectations, and consistently deliver high-quality work within established timelines.
Analytical: Ability to gather, interpret, and synthesize business, technical, and operational information to support decision-making, process improvement, and solution development.
Technical: Ability to develop base testing criteria; analyze the implications of proposed changes; integrating various system changes with changes to procedures. Current knowledge of emerging methods, procedures, tools, technology, and techniques within the industry.

As One of Saskatchewan’s Top Employers This Is Why You’ll Love Working Here

• Career paths and opportunities for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.