Helly Hansen - Store Manager @ Whistler Resort

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting

Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow, temperature regulating system. Recently, Helly Hansen won the coveted Outside Magazine “Gear of the Year” award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft, insulation and Lifa Infinity Pro, a waterproof breathable construction made without chemical treatments, providing long-lasting durable water resistance (DWR) without a coating, continuing our innovation.

Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen’s outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world.

Position Summary

The Store Manager is responsible for all aspects of their assigned retail store. This role drives sales performance, customer experience, team engagement, expense management, and day-to-day store operations. The Store Manager leads the sales floor and communicates the expectations around customer experience. The Store Manager ensures store standards, processes, and policies are executed consistently along with coaching the team to achieve goals. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Westin: 4090 Whistler Way, Whistler, BC VON 1B4

Village: 4295 Blackcomb Way, Whistler, BC V8E 1G7

Vacancy

This position is for an existing vacancy

Responsibilities

Brand Experience/Customer Service

• Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, and coaching team members to ensure the in-store experience aligns with company guidelines.
• Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
• Engages customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Reviews trends, customer feedback, and in-store observation to improve and adjust selling strategies.
• Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.

Visual, Operation, and Safety

• Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
• Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
• Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals.

Leadership

• Acts as Manager-On-Duty on a rotating basis.
• Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
• Leads onboarding of new employees and continues development for high potential employees.
• Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
• Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
• Manages store expenses in partnership with the District Manager.
• Holds the team accountable through in-the-moment feedback along with conducting quarterly performance reviews.
• Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty.
• Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.

Position Competencies

• Bold Accountability: Owns store results, sets clear expectations, delegates effectively, and follows up to ensure outcomes are achieved.
• Customer Centric Innovation: Uses customer insight and feedback to continuously improve selling behaviors and store operations.
• Empowered Collaboration: Partners with peers and corporate departments to ensure store success, along with creating a culture of collaboration within the store.
• Global Agility: Positively embraces any communicated changes, remains open to different perspectives, and helps teams adjust successfully.
• Strategic Foresight: Plans for business and selling needs, develops talent to ensure a succession plan for store performance.
• Purposeful Integrity: Upholds company values by creating a culture of belonging and addresses concerns swiftly, building trust through consistency.
• Urgency for Impact: Responds quickly to opportunities in store performance and takes action to improve.

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel

Accommodation: Helly Hansen is an equal opportunity employer that is committed to creating a diverse and inclusive work environment. All applicants are encouraged to apply. Helly Hansen welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Compensation

The estimated base pay for this role is between $56,100 and $65,100. The range displayed on each job posting reflects the minimum and maximum target range for this location. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonuses based on achieving store and personal targets.

Benefits

• RRSP with company match
• Extended/Supplemental Health Benefits.
• Employee discounts
• Flexible schedule
• Paid Time Off includes vacation and sick time, and holidays.

Personal Information

Kontoor Brands, Inc. collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in the company policy.

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.